Chris Reichenbach Email & Phone Number

Eden Prairie, Minnesota

Processed data into and out of the main platform by utilizing web services and sftp file transfers. Coordinated with product manager, sales representatives, technical support, and external clients to gather requirements and develop mutually beneficial solutions. Supported in creating guidelines, best practices, and coding standards for engineering teams. Provided mentorship to other engineers as needed. Managed and maintained SDLC and other IT related documentation.• Established and sustain inbound(ATS), outbound(HRIS), and client specific custom integrations.• Conducted research on emerging application development software products, languages, and standards to enhance performance and development practices.

Eden Prairie, Mn

Eden Prairie, Mn

• Coordinate with team and product owner to develop new applications and services in an Agile environment to meet the needs of the business• Designed t-sql queries, stored procedures and tables using SSMS on SQL Server 2005, 2008, 2012• Hunted down bugs and deployed fixes for issues found in existing programs• Worked with team to design and develop new WPF and Windows Forms client applications using both VB and C# .net• Worked with team to design and develop new WCF and ServiceStack web services using VB and C# .net to connect client applications to their data sources on SQL and Elasticsearch• Worked with team to design and develop new web applications using HTML5, CSS3, SASS, Javascript, and AngularJS• Wrote and maintained unit tests and acceptance tests to enable automatic devops deployment of web services and web applications• Developed, tested, and deployed new enhancements for desktop/web applications and WCF/REST services• Uplifted older applications from VB6 and older VB.net to current industry standards of VB and C# .net 4.5.2 adding parallelization LINQ to improve speed• Work with end users and other teams to determine cause and resolve issues escalated from the service desk• Partner with external vendors to update and resolve issues with third party components in enterprise applications• Coordinate with business analysts to complete changes in our applications to provide them with information required by the customer• Reviewed coworkers code and mentored newer developers in the teams coding standards and practices

• Reviewed and improved processes through multiple enhancement requests• Provided front line support for desktop hardware and software including MS Office Suite, Juniper VPN, Internet Explorer, and multiple global and domestic proprietary systems• Acted as a SME for the billing, imaging, and financials teams• Performed as a liaison between the support/development team and the service desk by providing reports and assisting with issues• Provided training to new and veteran service desk employees on new and existing applications and processes for these teams• Designed and published new knowledge articles as well as maintaining older knowledge articles to ensure they are up to date and easily understood

• Delivered hardware support on laptops, PDAs (Win Mobile, Palm, Blackberry), and printers• Provided software support on MS Office, Cisco VPN Client, Windows XP, and various proprietary applications• Provided support for home networking and wireless connectivity to sales representatives in the field

• Technical support for services including : MOE, T1, DSL, DNS, Web Hosting, Dialup, FTP Services, Antispam Services, POP3 and Exchange Email• Performed service monitoring and follow up with internal and customer escalation procedures• Maintained the highest first call resolution rates of over 90%