Responsible for all aspects of engineering and manufacturing of Wham's hardware products

I was hired just after series A funding to develop and build the Solutions Delivery and Customer Program Management team. My team was responsible for technical post-sales support and deliveringa total solution to the customer. My responsibilities included the following:• I reported to the CEO and worked with the senior management team to implement the company strategy and ensured that customer schedules and deliveries were achieved.• Core team lead for several hardware and software… Show more I was hired just after series A funding to develop and build the Solutions Delivery and Customer Program Management team. My team was responsible for technical post-sales support and deliveringa total solution to the customer. My responsibilities included the following:• I reported to the CEO and worked with the senior management team to implement the company strategy and ensured that customer schedules and deliveries were achieved.• Core team lead for several hardware and software releases. I managed the core teams from the concept phase, through development, and into customer deployment.•My team and I were responsible for getting Dell, Toshiba, Lenovo, Kensington, Belkin, Dlink, Imation, and others into volume production with 1st and 2nd generation Wireless USB products. Wewere on nightly conference calls, traveled to Asia on a regular basis, and were always available to resolve customer issues Show less

•Managed up to 10 post sales support engineers to resolve system level problems on DSL CPE and CO products. Often times the team would resolve 60+ issues per month.•Moved 40+ customers to an extranet-based bug-tracking tool. These included e-services support and secure FTP distribution for code releases. These tools allowed my team to spend less timeentering issues and building CDs and more time reproducing, root causing, and resolving issues.•Developed an introduction and training… Show more •Managed up to 10 post sales support engineers to resolve system level problems on DSL CPE and CO products. Often times the team would resolve 60+ issues per month.•Moved 40+ customers to an extranet-based bug-tracking tool. These included e-services support and secure FTP distribution for code releases. These tools allowed my team to spend less timeentering issues and building CDs and more time reproducing, root causing, and resolving issues.•Developed an introduction and training process for customers. This streamlined process set the boundary between pre sales support and post sales technical support.•Developed multiple support process for the DSL customer base. These included training, problem reporting, reporting matrix, customer product delivery, patch release delivery, issue escalation,issue notification, and customer communication. Show less