Christopher Brown Email & Phone Number

San Francisco Bay Area

* Managed the geographically dispersed 16 person team of software test engineers responsible for manual and automated testing of the websites, mobile applications, APIs/Services, and Data Processing.* Conducted hands-on testing, project management, and release management of the Babycenter and WhatToExpect properties.* Instituted process improvements across all teams.* Collaborated with cross functional partners to ensure product requirements were understood and evaluated for correctness and that business timelines were achieved.* Worked as part of the leadership team to define organizational goals and activities to create a culture of collaboration, growth and success.* Hired multiple manual and automation test engineers both employees and contractors. Facilitated their career growth and maximized their job performance resulting in a highly effective and top performing team.* Defined and managed QA roles and responsibilities.

San Francisco Bay Area

* Tested Babycenter website, services, and mobile applications to evaluate the level of quality and verify satisfaction of requirements prior to production releases.* Filed bug reports and drove them to closure to resolve important issues.* Formalized and expanded the test automation suite to reduce site regression testing from days to hours.* Created and managed the release process to enable multiple weekly releases across several platforms.* Provided guidance to the development teams on quality processes and practices.* Oversaw automated testing of the website. Tracked failures, identified test cases that need to be updated, and drove expanded coverage of automated tests.* Defined the bug management process, ran the bug triage review board meeting, managed the bug backlog.* Created bug priority definitions.* Defined and managed the test platform support matrix.* Managed the hiring of new QA specialists to the team.* Led the development organization through an agile maturity assessment exorcise to evaluated existing maturity level and identify areas for improvement* Measured unit test coverage of our automated unit tests, set agreed upon goals. Tracked coverage growth towards goals.* Balanced QA resources to support special projects without disrupting ongoing sprint activities for existing platforms

Sunnyvale

Managed a geographically dispersed 20 person team of software test engineers responsible for testing a clustered disaster recovery solution. The solution owner and integrator of components from 10 different development teams.• Coordinated the activities of 15 test teams from technology groups across the company to produce an integrated test approach which maximized coverage and minimized overlap.• Organized a Summit to bring together project partners from around the world which facilitated the collaboration between the QA partners and cross functional teams.• Managed the project from requirements through development and test which provided consistent and effective results.• Managed the integrating test team to produce End-to-End system testing as well as in-depth functional testing.• Oversaw extensive automation of the project including automated build acceptance testing and automated functional testing which reduced test time and identified defects early in the development cycle.• Hired test engineers, facilitated their career growth and helped them to maximize their job performance which resulted in a highly effective and rewarded team.

Software Quality Engineering (SQE) ManagerManaged an 8 person team of gaming software testers. Hired key contributors to the team, managed and tracked the efforts of the team, reported progress to stakeholders, created the SQE Test Process.• Spearheaded the growth of a 5 person test team that was limited to manual testing of a website into an 8 person team that included capabilities in automated GUI testing, automated API level testing and performance testing. Resulted in expanded test coverage and earlier detection of software defects.• Initiated the process of moving the team from a water-fall to an agile development lifecycle. Resulted in more collaboration and flexibility.Error ManagerCreated the Error Management Process and managed errors through the process.• Trained the R&D teams so that there was a common understanding and utilization of the process that resulted in consistent and productive defect resolution.• Conducted error review meetings with stakeholders to triage and prioritize the defects so that fix efforts could be focused and effective.• After 6 months, was requested to take on responsibility of managing the test team. Both positions were held concurrently.

Solutions Architect 2005 - 2007Managed Patni's QA engagements. • Reduced start-up times for Patni QA engagements by devising and documenting the QA processes to be followed and templates to be employed.• Produced consistent and successful automation implementations across Patni QA engagements by defining and documenting the Automation Implementation process.SQE Manager 2003 - 2005Managed a 40 person test team spread out over 4 locations, including off-shore.• Defined and managed the integration process and procedures that moved a QA Team from 100% manual testing to 70% Automated testing of Web-Based and Client Server applications. Dramatically decreased test execution time by 6 person-weeks.• Promoted to Senior QA Solutions Architect.Software Quality Engineer 2001 - 2003Conducted integration testing of a Customer Relationship Management (CRM) System and a Web Portal.Contributed to the successful, on-time, launch of a new mobile phone service.Promoted to SQE Manager.

Bs, Aeronautical Engineering

Certificate, Software Engineering And Management; Quality Assurance And Testing