Chris Chapman Email & Phone Number

Oakville, Ontario, Canada

Toronto, Ontario, Canada

● Pre-Sales professional demonstrating technical proof-of-concepts to prospective customers & leading negotiations to generate new business● Rebuilt the demonstration suite to provide industry-specific solutions that catered to the budgeting, forecasting, and reporting specializations and use cases, of varying industries (SaaS, manufacturing, Non-For-Profit, insurance, healthcare, construction & project management, pre-revenue, wealth management, and more).● Prepare and deliver technical demonstrations explaining SaaS products to existing and prospective customers.● Discuss with Prospects and customers to assess requirements and determine if OLAP & Relational data modelingwas the correct solution.● Collaborate with sales teams to understand customer requirements and provide sales support.● Gather necessary information and orders from prospects to plan and modify product, building custom solutions in OLAP & SQL to meet needs for larger sales opportunities and RFP/RFI's.● Maintained up-to-date knowledge of industry trends, technology advancements and emerging standards.● Built work breakdown structure required for the project and planned all resources needed on the project.

Toronto, Canada Area

● Led and supervised sales and marketing teams within the agency, orchestrating cohesive strategies to drive business growth.● Spearheaded outbound sales campaigns, leveraging diverse mediums including email campaigns, cold calling via Business Development Representatives (BDRs), and sales meetings to secure new business.● Directed the entire sales cycle, from initial prospect engagement to negotiation and deal closure.● Oversaw outbound marketing initiatives aimed at boosting agency revenue, utilizing channels such as Google Ads, Facebook Ads, Instagram Ads, PPC, SEO, funnels, webinars, and email marketing campaigns.● Managed a dynamic marketing team responsible for executing devised campaigns, ensuring alignment with overarching business objectives.● Took charge of client fulfillment operations, ensuring exceptional customer success and overseeing the delivery of marketing services to clients.● Implemented strategic measures to optimize client satisfaction and retention, fostering long-term partnerships and driving repeat business opportunities.

Toronto, Canada Area

● Manage book of 50+ customers● Promoted customer ARR through project upsells & increasing user seat count● Conducted in-person training during IoT device rollout and hosted online customer training sessions● Spearheaded the evaluation, testing, and successful integration of an advanced inventory management platform, optimizing inventory control and operational efficiency● Designated a leadership role, overseeing a multidisciplinary team throughout a critical smartphonerefresh initiative of 1,500 assets, ensuring seamless coordination and project success ● Developed a proactive approach to identify emerging trends, potential risks, and areas for improvement, ensuring our clients had timely information to support agile decision-making● Promoted customer ARR through project upsells & increasing user seat count● Customer engagement via monthly/quarterly cadence's, platform troubleshooting, bug identification, enhancement requests, etc.● Monthly/ quarterly webinars for prospects & current customers● Management and development of Customer Feedback Systems (CSTAT, NPS, CAS surveys)● Redesign & optimization, later management of customer support portal & knowledge base (FreshDesk)● Design and content development of website and customer newsletters● Creation and regular generation of customer usage reports● Data driven sales enablement● Buyer persona development● Marketing strategy & content creation and management