Chris Chatterton Email & Phone Number

Halifax, Canada Area

• Linux administration
• Amazon Web Services (AWS) Administration
• Experience with monitoring tools (Zabbix, New Relic, Datadog, etc)
• Experience with Apache, Tomcat, Cassandra, Kafka and MySQL
• Monitoring Production systems
• Production Certificate rotations

Halifax, Canada Area

• Technical Support Engineer Ping Identity
• Manage high caseloads with varying levels of severity and priority
• Scope, document and resolve customer tickets by researching functionality and usability related issues; working with our customer’s IT personnel to understand the nature of the issue and communicate steps to resolution.
• Contribution to our Knowledge Base
• Maintained various VM environments to replicate and troubleshoot issues.
• Provide prompt, friendly and knowledgeable support to our customer base.

Halifax, Nova Scotia

• Field Services Internetworking Atlantic Inc.
• Install modem, routing and switching equipment onsite at customer premise
• Deploy phones and provide training on each handset type
• Troubleshoot issues in the field ranging from Telephony issues to Networking issues
• Install and troubleshoot wireless equipment
• Fiber installation

Bedford Nova Scotia

• Knowledge of IP addressing, DHCP, DNS, RDP, and WAN
• Experience installing software, patches, updates on desktops, laptops and related equipment
• Experience troubleshooting basic network, software and printing problems
• Highly skilled in troubleshooting hardware, software, LAN, and operating system issues
• In-depth knowledge of branded and non-branded PCs, laser printers, laptops, and peripherals
• Hands-on experience in hardware repairs such as video cards, motherboards, and hard drives in addition to a number of software programs

Bedford Nova Scotia

• Technical triaging, providing status updates and communications to management and end-users and acting as the IT Single-Point-of-Contact for customers to ensure they maintain maximum productivity.
• Process emails, calls and interact directly with in-person walk-up requests.
• Install, upgrade and troubleshoot problems with Microsoft Windows, Office, Exchange, Active Directory, as well as BlackBerry and VPN; maintain password and data integrity of various systems; install, configure.
• Computer and laptop hardware components and experience diagnosing and troubleshooting both hardware and software issues
• Active Directory and Exchange administration
• Proficiency in a broad range of IT activities as well as the ability to collect and organize information

Bedford Nova Scotia

• Experience providing world class customer support (in person, on email or by telephone)
• Troubleshooting skills with POP3, SMTP and IMAP protocols
• Ability to diffuse situations with a consistently positive attitude
• Resolving technical issues on first contact
• Ability to work well as part of a global team
• Flexibility to adapt to a rapidly changing and growing environment