Chris Schultz Email & Phone Number

Phoenix, AZ, US

Phoenix, Arizona, United States

Manage Customer Care Technical Support TeamManage technical escalations to Customer care by both developers and other business unitsEscalate technical issues to development teams as neededManage Customer Care Salesforce InfrastructureNetwork and connectivity troubleshootingConfiguration and optimization of security camerasMaintenance of Knowledge Base.

Glendale, AZ

Manager of Audio/Video Equipment and allocation for all Monkey Paw ConventionsConstructs annual budgets for new equipment needs for lighting, audio, and cablingConstructs reoccurring purchases for consumable goodsNegotiates rental equipment costs and providers local to each conventionManages a staff of audio engineers, lighting technicians, and stage.

Tempe, AZ

• Monitor incoming cases and ensure that adequate coverage and appropriate resources are available to handle within published SLAs
• Be the first point of escalation for cases that require special handling
• Provide technical assistance to team technicians and directly to customers and partners as needed
• Monitored call queues, case queues in Salesforce, and case aging metrics to adhere to company standards, and contracted service level agreements
• Met or exceeded a consistent 9.5/10+ customer satisfaction rating (lifetime)
• Conduct regular case review meetings for standards and aging

Phoenix, AZ

Equipment setup, operation and teardown of primary A/V equipment and sound engineering of night time programming for Phoenix Comicon. Supervising A/V Crew of 4.

Managed supplies for First Response Team for multiple conventions Scheduled and supervised staff of 125 Coordinators and Agents across multiple shifts for multi-site conventions Designed, implemented, and trained on policies based upon conditions and requirements of the First Response Team, the convention, and the attendees Oversaw field operations for.

Tempe, AZ

2nd Level support for ImageTag software platformSQL Server 2005/2008 supportHardware and Virtualized environment specializationIntegration to Microsoft ERP systemsAP Invoice workflow and approval processingRoot-Cause AnalysisProvide direct leadership and escalation for first tier support

Supported hardware and software platforms for Noble Systems Liberation and Data-Tel product linesTroubleshooting T-1 lines to PABX and PSTN in both CAS and PRI configurationsTroubleshooting, installing, and configuring Dialogic software and hardwarePerformed remote and on-site installations and expansionsInstalled, configured and supported Microsoft SQL.

Group facilitator for Celebrate RecoveryAssimilation Coach for Celebrate Recovery

Provided first tier support for the Liberation product line and integrated systemsTroubleshooting T-1 lines to PABX and PSTN in both CAS and PRI configurationsTroubleshooting, installing, and configuring Dialogic software and hardwarePerformed remote and on-site installations and expansionsInstalled, configured and supported Microsoft SQL Server 2000 and.

Responsible for roll out of Liberation platform 6.6.XPerformed project management duties to schedule on site visits, down time, and backupsPerformed quality assurance tests on customer's databases to ensure the upgrade is successful on site.Coordinated all travel schedules for upgradesFacilitated conference calls of multiple vendors and customers to.

Supported end-users at hotel franchises on the Profit Manager, ChoiceLINK, and Choice Advantage software platformsVerified SQL backups were successful for disaster recoveryTroubleshooting issues related to credit card processing and batch reportingImplemented a system to schedule sites for the diagnosis, removal, or re-imaging of workstations due to.

Performed management duties over sales force and technical repair deskPerformed quality assurance on tech work done in the storePerformed periodic inventory and bin countsPerformed duties of both sales and in house technician as neededManaged non-moving inventory and coordinated efforts with other stores to reduce thisProcessed RMA products for store.

B.A, Music Education

Some course work completed

B.S, Christian Counseling For Chemical Addictions