Chris Hoag Email & Phone Number

New York, NY, US

• Lead a cross-functional team to enhance the strategic use and adoption of our platform across multiple business units of one of the world's leading retail and entertainment conglomerates.
• Direct contract renewals and manage negotiations, achieving high retention rates and increasing annual commitments from our most significant accounts.
• Collaborate with product teams to tailor offerings to specific business unit needs, improving our value proposition and leveraging advanced analytics to boost customer engagement and satisfaction.

• Following a large-scale layoff at Snap, I chose to take the school year off to focus on full-time caregiving for my preschool-aged daughter.
• Provided support to my spouse in her roles as a curriculum leader in her school district and fourth-grade teacher.
• Volunteered as a coach for multiple youth sports teams.

Santa Monica, California, US

• Accountable for strategy, performance, and quota for 140+ Vendor Sales Managers, Account Managers, and Business Development Specialists across four global sites covering markets in N. America, EMEA, and MENA.Highlights:
• Launched new service models, segments, and sales strategies to drive higher advertiser engagement, feature adoption, and grow incremental revenue.
• Opened new international vendor sites and onboarded 100+ new vendor Account Managers and Business Development Specialists.
• Directed an array of marketing projects with a core focus on acquiring new advertisers, improving retention rates, and enhancing client education and engagement. Successfully led the Go-To-Market process by fostering.
• Spearheaded content creation and editing for comprehensive training programs, addressing global sales teams' business goals, team structures, and technical skills. Utilized diverse delivery methods to enhance sales.

Redmond, Washington, US

• Lead for Azure Vendor CSM program comprised of 50+ Customer Success Managers covering markets in N. America, EMEA, and APAC. Championed go-to-market strategy by building a community of sellers and managers, leading.
• Led team to exceed FY22 H1 quota
• Guided multiple initiatives to increase productivity by reducing manual repetitive actions and addressing redundant/antiquated/unnecessary processes and blockers
• Created and refined complex technical content for global customer success teams, bolstering their understanding of intricate technical details and sales planning. Monitored learning outcomes to ensure technical.
• Managed a team of Escalation Specialists tasked with unblocking support issues for our customers which reduced SLAs and unblocked revenue for dozens of customers monthly.
• The Escalation Team was also recognized in FY22 with the Making a Difference award from the Microsoft SMC organization.

Redmond, Washington, US

• Led a team of Digital Advertising Customer Success Managers responsible for $10+ million in monthly quota covering thousands of accounts for the fastest-growing segment in the Microsoft Advertising organization..
• Won the Microsoft Gold Club Award for efforts to evolve the SMB segment to manage significantly more accounts and revenue while still exceeding quota for the fiscal year.
• Won the Microsoft Advertising Global Corporate Sales Team Collaboration award for partnering with the Advertiser Science team to identify a prioritized list of advertisers to offer custom optimization plans over the.
• Partnered with the Marketing team to jointly steer initiatives targeting Small and Medium Business (SMB) customers. Our efforts facilitated deeper engagement with sales teams, a comprehensive understanding of Microsoft.
• Led the creation and continuous refinement of extensive training content for new Microsoft hires, covering everything from essential onboarding to complex digital advertising strategies. Employed various delivery.

Redmond, Washington, US

• Led two vendor sales teams comprised of 30+ Account Managers, 2 Account Specialists, and 2 Sales Managers covering over 5,000 SMB advertisers with a quota responsibility of over $30,000,000 per month through equal.
• Exceeded 115% of FY19 Quota Target
• Won the FY19 Global Corporate Sales Team Collaboration award

Redmond, Washington, US

• Led account management activities with key internal stakeholders from daily doers up to C-level executives to evaluate account performance and develop strategies for clients such as Nike, CBS Interactive, Louis.
• Represented Microsoft Advertising at conferences such as SMX, Localogy, and B2SMB on topics such as Search best practices and AI Impact on the Future of Digital Marketing.
• Won the FY17 Microsoft Gold Club Award for excellence in role and my efforts to lead dozens of trainings and webinars to educate our internal team, partners, and advertisers
• Collaborated with internal leadership teams to lead the sales GTM efforts for a newly created, high-profile, display network launch

Seattle, WA, US

• Led multiple search teams ranging from 2- 8 account managers to create high-performance pods delivering exceptional client results. Managed/mentored four direct reports; activities included 1:1s, fostering professional.
• The size of budget under management from my teams increased 500% based on exceeding internal agency targets and client expectations
• Entrusted by our management team to own relationships with high-profile accounts including Fortune 500 and professional sports teams
• Led our Microsoft Store Canada and co-led our Microsoft Store U.S. campaigns which were the agency’s highest revenue-generating programs

• Managed multiple teams covering Marketing, Website Content, Rates/Availability, and Graphic Design with total reports ranging from 16 – 20 depending on staffing and seasonality. Responsible for cultivating and.
• Managed an annual advertising budget of $10+ million across SEM, Display, SEO, Email, Social, and OOH channels
• Successfully negotiated deals with Cirque du Soleil for exclusive bundles and discounts on our websites
• Lead website redesign across three sites to improve usability, speed, aesthetics, and SEO

Las Vegas, Nevada, US

• Organized meetings, conferences, dining, entertainment, and hotel stays for C-suite partners with companies such as Expedia, Alaska Airlines Vacations, WestJet Vacations, Vegas.com, Southwest Airlines, and America.
• Managed a seven-figure incentive program that significantly exceeded the target for incremental bookings
• Planned and executed summit bringing together C-level executives from top travel companies such as Expedia and Booking.com including booking accommodations, arranging dining and entertainment, and coordinating content.
• Regularly spoke to groups of 100+ to educate and evangelize our partners to drive more bookings to MGM properties