Director Enterprise Customer Care
Currentinsightsoftware acquired Longview in February 2020Partner with Enterprise Account Executives to build growth strategies for accounts and work with them through upsell conversations and product matters.Work closely with the product, sales, support, delivery, finance, and legal teams to bring the customer voice into their key conversations.Plan and execute cross-functional success initiatives helping customers leverage their investment in insightsoftware.Project manage the customer journey using internal and external resources as needed.Regularly monitor account health, and product adoption to find opportunities to help customers acquire maximum value from insightsoftware.Gain a deep understanding of our customer's business needs to better serve the interest of our customers.Effectively prioritize to deliver on key business objectives.