Chris Mccarthy Email & Phone Number

Dalton, Georgia, United States

*Responsible for overall operations of Lean Portfolio Management processes especially the facilitation and coordination of portfolio events on a regular cadence (e.g., Quarterly Planning events, Portfolio Syncs, etc.)*Facilitates optimizing the flow of work and value through the Portfolio Kanban by guiding and coaching members through the process

Salisbury, North Carolina, United States

• Led the development of new programs while maintaining content for existing programs in the Chewy Continuous Improvement portfolio.
• Led the Fulfillment Change Process, owning approval process, tracking and metrics for a program with 90% year over year growth.
• Mentored and coached leaders at various levels on the principles of lean and the execution of the Chewy Lean Initiatives Program
• Led the development and maintenance of new and ongoing Lean training including, Kaizen Leader training, and Lean Fundamentals.

Salisbury, North Carolina, United States

• Provides regional support within North American fulfillment center network for Operational Excellence/CI initiatives.
• Participates in the development and implementation of new cost and process initiatives
• Drives compliance and execution of 5S audits and actions, change implementations, and Kaizen projects within an assigned region.
• Mentors and coaches leaders at various levels on the principles of lean and the execution of the Chewy Lean Initiatives Program

• Drove development of leadership proficiency programs that scale globally with an end user reach of up to 6,000 users.
• Collaborated with internal teams to build innovative learning offerings that support overall direction of the business.
• Led a team of program managers dedicated to building large globally scalable products for World Wide operations.

• Built relationships with stakeholders across the Emerging Countries Learning Leadership team.
• Collaborated with internal teams to build innovative learning offerings that support overall direction of the business.
• Delivered training programs that equip Operations leadership with the tools and resources they need.
• Drove adoption of standard training programs.

• Built relationships and identify key stakeholders across the organization
• Partnered with software and automation teams to drive innovation at the fulfillment center level
• Drove network wide projects and innovate new processes

Chattanooga, Tennessee

• Drove the measurement of quality & inventory transaction accuracy while providing feedback to operations teams partners to improve the customer experience.
• Review & analysis of customer defect data with development of corresponding action plans to reduce defects.
• Developed & executed daily, weekly & monthly action plans that increase quality, inventory accuracy & service
• Partnered with Area Managers & Operations Managers in the communication of policies
• Drove compliance & consistency for policies & procedures surrounding Inventory Control & Quality
• Planned and managed the cycle count process within a Fulfillment Center.

• Contributed to the launch of two new fulfillments centers during 2011, including the establishment of Inventory Control teams and processes.
• Identified and report inventory defects, and drove root cause analysis and error proofing to improve and maintain quality improvement.
• Developed and executed daily, weekly and monthly action plans to improve quality and inventory accuracy.
• Ensured compliance & consistency of procedures related to inventory control and quality.

• Provided leadership and expertise in the ongoing management of the Continuous Improvement Office.
• Advocated new ways of solving business problems, challenge conventional wisdom by introducing and demonstrating Lean Six Sigma methods.
• Drove ongoing development and expansion of PACE program infrastructure, roles, communication, etc.
• Led the ongoing development and management of Continuous Improvement training/awareness session focusing on the engagement of executive and upper/middle managers in improving their understanding of continuous.
• Built stronger awareness of key Continuous Improvement concepts delivered through the PACE program to all employees.
• Examined best practices and lessons learned from other companies with similar Lean Six Sigma programs, looking for ways to improve/enhance PACE and PACE to better accomplish the intended goals of the program.

• Provided technical leadership, guidance, and coordination to Lean Six Sigma process improvement projects/efforts across Unum US.
• Drove project delivery to produce quantitative and sustainable project results that generated both financial and operational value aligned with the companies goals and strategies.

• Lead business process improvement projects using the Lean Six Sigma approach.
• Managed the sponsor relationship for various Lean Six Sigma projects.

• Accountable for core service delivery and operations of home office service staff for 7 sales offices around the country and the customers associated with those offices
• Ensured appropriate premium management of block of business for a region of approximately $15,000,000 per month

• Provided supervision and leadership to trainees assigned to the Training Business Unit.
• Designed, developed and delivered comprehensive training programs
• Partnered with Customer Service functional and remote areas to determine and prioritize training needs and to ensure all organizational needs are identified.

Portland, Maine

Mba, Business Administration And Management, General

B.S., Business Administration