Nitel
CurrentProvide Technical support for Telecom Transport services which includes MPLS, VoIP and SDWAN, Copper, Coax, Fiber,Wireless and Ethernet facilities. Monitor NMS for faults and alerts, as well as enhancement/refinement of NMS to providemore insight into production. Also provide day-to-day network monitoring and support as well as receivingescalations from both customers and internal groups. This can range from opening, following-up andclosing trouble tickets, via phone or email, to acting as a liaison between customers and providers.