Christopher Brown Email & Phone Number

Austin, Texas, United States

As a seasoned project manager with Coastal Cloud, I bring a wealth of experience and expertise in leveraging Salesforce to drive business success. With a passion for innovation and a commitment to excellence, I specialize in guiding organizations through the implementation and optimization of Salesforce solutions tailored to their unique needs.

Austin, Texas

• Platform and Technology Principal Consultant
• Design and delivery of a robust administration program using Salesforce.
• Requirements creation and design, proficiency in Salesforce LWC
• Automate and customize the application processes and improve user experience.
• Lead a team of Salesforce Developers
• Successful administration and payment of over $116 million to more than 22,000 SCHAF applicantsProgram Manager

Austin, Texas, United States

• Lead project manager for multiple MTA agencies for the Kronos Timekeeping Modernization project
• Delivered sequential implementations leading to successful go-live targets, while meeting the approved timeline.
• Prioritization and resolution of project blockers including resource constraints and technical complications.
• Coordinated project resources, delivery of training materials, and development of change management communications.
• Transitioning from steady state and handoff to on-going support. Presented After action plans and implemented process improvement for future cutover plans.
• Providing weekly governance, PM status updates, and executive updates and concluded with initiating project planning and design for future project phases.

Austin, Texas, United States

Miami, Florida, United States

• Performed HR Transformations, Agile global systems implementations, integrations, and delivery for Fortune 500 companies.
• Directed requirements design, business process design, workflow automation and improvement.
• Developed systems architecture including organizational structure, data management and analysis, knowledge management, business process automation and employee portal design.
• Consulted on user experience, adoption, and change management plans to maximize usage as well as tracking engagement against baseline for new and recurring clients.
• Structured governance meetings, models and documentation while clearly differentiating Neocase from competitors, conveying business value, and closed lucrative deals by translating technical architecture and feature.
• Participated in pre-sales activities, engaging with customers, and delivered presentations on how Neocase products and platforms aligned with specific requirements and solved customer problems.

Boston, Massachusetts, United States

• Directed the coordination of all implementation tasks involving third party vendors as well as providing consultation to clients on system architecture and implementation.
• Provided business consulting, knowledge expertise in strategic performance management methodologies, process strategy work, automation guidance, and the application of technologies to business.
• Created U.S. training methodologies including course curriculum, training documentation and presentation materials as well as consulted on best practices at all steps of implementation, increasing overall adoption.
• Delivered standard and advanced training courses for an international client base.

Boston, Massachusetts, United States

• Implemented ongoing defined benefits administration for the Kaiser Permanente Team.
• Transitioned to the Special Projects Team for project management, providing Subject Matter Expertise, and training of on-going processing team.
• Directed administrative and case management issues as well as executed data processing activities, monitored project schedules to ensure timelines and deliverables were met and helped to define project scope and.