Chris P. Email & Phone Number

San Antonio, Texas, United States

• Provide guidance and escalation support for Tier-I and Tier-II Team as Technical Lead• Responsible for service delivery with public and private cloud environments• Responsible for maintenance, configuration, and reliable operation of computer systems, network infrastructure, and servers, both physical and virtual across multiple client environments• Administer, implement, and maintain server operating systems and software • Manage virtual servers using Microsoft Entra/Azure… Show more • Provide guidance and escalation support for Tier-I and Tier-II Team as Technical Lead• Responsible for service delivery with public and private cloud environments• Responsible for maintenance, configuration, and reliable operation of computer systems, network infrastructure, and servers, both physical and virtual across multiple client environments• Administer, implement, and maintain server operating systems and software • Manage virtual servers using Microsoft Entra/Azure, ESXi and Hyper-V hypervisors• Troubleshoot and resolve software, operating system, and networking problems• Schedule, perform, and monitor system backups and when necessary, perform data recoveries • Actively resolve problems and issues with computer and server systems to limit work disruptions • Responsible for server capacity, storage planning and database performance • Establish and implement standards for compatibility between hardware and software • Improve existing documentation to improve efficiencies across the team• Problem management and resolution of issues in a timely manner Show less

• Project management and responsibility of completing multiple project tasks to provide project deliverables and ensure project completions• Document internal and external client system configurations, security protocols, and network infrastructures• Coordinate with vendors and internal users when implementing a new system• Install new/rebuild existing servers and configure services, settings, storage, etc. in accordance with best standards and project requirements• Perform… Show more • Project management and responsibility of completing multiple project tasks to provide project deliverables and ensure project completions• Document internal and external client system configurations, security protocols, and network infrastructures• Coordinate with vendors and internal users when implementing a new system• Install new/rebuild existing servers and configure services, settings, storage, etc. in accordance with best standards and project requirements• Perform proactive service, maintenance, and continual support to customer system infrastructure and enterprise systems• Configure, administer, and troubleshoot a variety of Cisco networking devices, to include: Firewalls, Routers, Wireless Access Points, and Switches• Provide technical support with VMware and Microsoft Hyper-V environments• Provide support utilizing industry standards and best practices in Windows system/server environment• Provide support installing, migrating, and managing Windows Server environments (2008R2/2012/2016)• Configure and administer Microsoft Group Policy• Troubleshoot hardware problems on multiple makes and models of desktop computers and servers• Execute PowerShell or Command Shell commands• Research and recommend innovative and automated approaches for system administration tasks• Provide on-site & remote support, with issues ranging from simple desktop configuration and network troubleshooting to firewall implementation and support/maintenance related to Windows Server & Exchange• Identifying infrastructure system needs and providing feedback for development• Forecast storage requirements and facilitate archiving and electronic discovery• Provide technical support with Mac OS X troubleshooting & integration into Windows networks• Provide technical support with VPN configuration and implementation• Provide technical support administering, monitoring, and troubleshooting system backups and restores• Earned commendations for Customer Service and Teamwork Show less

San Antonio, Texas

• Manage the effective installation, configuration, operation, security and maintenance of systems hardware, software, and related infrastructure components of multiple locations as IT Administrator• Administer all aspects of the Active Directory infrastructure• Maintains and troubleshoots DNS and DHCP• Maintains file shares on Windows Servers and Network Attached Storage (NAS) • Responsible for the maintenance, configuration, and system programming of the PBX for multiple… Show more • Manage the effective installation, configuration, operation, security and maintenance of systems hardware, software, and related infrastructure components of multiple locations as IT Administrator• Administer all aspects of the Active Directory infrastructure• Maintains and troubleshoots DNS and DHCP• Maintains file shares on Windows Servers and Network Attached Storage (NAS) • Responsible for the maintenance, configuration, and system programming of the PBX for multiple locations• Interacts with team members to troubleshoot and resolve issues. This includes taking ownership of the issue and seeing it all the way through to resolution• Sustains availability of print server queues, downloading new print drivers and adding networked printers/copiers/scanners to directory services database• Plans, schedules and executes electronic distribution of software, updates, and patches• Performs routine maintenance tasks such as server reboots and service restarts• Install, uninstall, and relocate computer equipment and peripherals• Troubleshoot and resolve hardware and software problems with high degree of proficiency• Installation of cat5e/6 cabling to include pulling, testing, and terminating for both data and voice communications• Responsible for the maintenance and configuration of Ultrasound and X-ray machinery Show less

San Antonio, Texas

• Provided desktop, audio visual and networking support to faculty• Managed and trained employees as a crew leader in technical installation setup and technical support• Performed mainframe and sound reinforcement system maintenance tasks• Earned commendations for teamwork, customer service, flexibility, and work excellence in providing IT support to faculty and students

San Antonio, Texas

• Provided PC setup, repair, and virus removal• Provided installation and troubleshooting for business and home networking setups

Bachelor Of Business Administration (B.B.A.), Infrastructure Assurance

Bachelor Of Business Administration (B.B.A.), Information Systems