• Interact directly with customers including students, faculty, administration, and alumni to provide outstanding customer service to sell or rent books, Alamobooks+, general merchandise, and a selection of products and services for an academic community. • Lead the store in daily operations. Cash handling, Opening/Closing store procedures, maintain purchase orders/invoices.• Partner with vendors such as textbook publishers to place textbook orders for faculty, and general merchandise vendors to ensure inventory ordered and stocked. • Accountable for all aspects of the store such as financial results, operations, merchandising, talent acquisition, scheduling, training, development of team members, customer service, and campus relations. • Drive sales, analyze sales figures interpret trends, forecast future sales to manage costs and keep operations profitable alongside store budgets.• Develop business strategies and identify opportunities to drive sales, increase customer satisfaction, and expand store traffic.• Strong delegation and management skills to maintain outstanding visual merchandising standards, ensure availability of merchandise, maintain appropriate inventories, and complete projects in a deadline driven industry.

• Oversees daily operations of the University’s bookstore. Develops and manages operating procedures, while organizing store activities to align with seasonal business cycles. Provides leadership and motivation to team members. • Responsible for team member hiring, training and work schedules. • Oversees merchandise purchases, textbook orders, maintenance of stock and inventory as well as all bookstore shipping and receiving. • Responsible for maintaining client expectations while working with campus departments and faculty to collect textbook adoptions.• Ensure student required materials and supplies are available per university’s academic requirements. • Responsible for financial reporting, payroll, bank deposits, annual store inventory, creation and installation of store display merchandising and face-to-face customer interaction and escalations.• Responsible for invoices and billing for third parties.• Drives employee engagement via weekly team member meetings and store-wide team building activities.

Proficiently explain and demonstrate the exercises for each part of the Daily Workout, which include kickboxing, weighted, and functional exercises• Motivate and Encourage members to reach their fitness goals• Perform administrative duties such as handling telephone inquiries, responding to messages, and ensuring members are properly checking into the studio while maintaining exceptional customer service.• Participate in marketing events, following up with potential members

• Managed the daily operations of the University’s bookstore including the development of team members. • Was responsible for hiring and training team members as well as managing employee work schedules. • Oversaw merchandise purchases, textbook orders, maintenance of stock and inventory as well as shipping and receiving. • Responsible for maintaining client expectations while working with campus departments and faculty to collect textbook adoptions and ensured student required materials and supplies were available. • Maintained financial reports, payroll, bank deposits, yearly store inventory, store display merchandising, while interacting with customers face-to-face.• Responsible for invoices and billing for third parties.• Was responsible for driving employee engagement via internal and external team member activities.• Focused Results: 2017: Outstanding Merchandise Sales Achievement (out of 700+ stores), June 2015: Certificate of Recognition for largest percentage increase over previous year’s Net Profit, October 2012: Recognition of 100% Fall Rush Customer Service Shops, Outstanding FY’12 Sales Results.

• Was responsible for handling inbound calls assisting customers with placing and tracking orders as well as answering product questions.• Assisted customers with seasonal product orders• De-escalated irate customers by identifying and resolving complaints

• Delivered superior customer service to bookstore customers and college faculty.• Assisted manager with textbook orders and special facility supply requests.• Managed inventory levels while taking care of all shipping and receiving. • Worked with manager to develop store displays.• Interacted with customers to resolve dissatisfaction.