Driven and resourceful professional with over 16years of experience delivering awesome customer experiences, by tracking results that impact customer satisfaction scores to drive growth & customer retention. Additionally, 16 years of payroll, document development, analytics, recruiting & human resources. Managed, coached and trained to cultivate key client relationships. Expertise in general ledgers, payroll, client services, account management and relationship building. Consistent day-to-day multi-tasking based on the priority of the business needs. Working cross-functionally connecting the technical and business worlds to enhance the customer service operations.