Christian Fields Email & Phone Number

Florida, United States

Orlando, Florida, United States

• Cultivated and sustained client relationships through regular communication, progress reporting, and handling any business relations.• Developed and maintained responsive, user-friendly websites using HTML, CSS, and JavaScript, integrating 3D models to enhance visual appeal and user experience.• Devised and implemented UX/UI designs with a focus on user-centric principles to elevate website usability and visual appeal.• Conducted website performance optimizations, leading to enhanced loading speeds and user experiences.• Conducted thorough keyword research and analysis to pinpoint opportunities for enhancing website visibility and driving increased traffic.• Stayed up to date on industry trends and best practices, sharing knowledge through tutorials and courses with both team members and clients.• Managed email marketing initiatives, from list management to content creation and performance tracking.• Conducted routine website maintenance tasks, including updates, backups, security checks, and bug fixes

• Resolved or escalated an average of 200 weekly phone and web tickets related to a wide range of technical issues, including computer problems, software installs, network & VPN connectivity issues, printer malfunctions, virtual desktop sessions, Epic issues, Citrix errors, and Cisco/Ascom phone issues while maintaining a 98% customer satisfaction survey rate.• Executed account management tasks, including resetting passwords, and adding users to AD groups, for 30,000+ end users via Active Directory, while verifying user identities to uphold security standards• Utilized remote desktop tools and PowerShell scripting to diagnose and troubleshoot multiple issues efficiently, ensuring minimal disruption to operations.• Collaborated closely with team members and other IT departments to streamline processes and enhance overall service delivery.• Escalated issues to on-call personnel for prompt resolution of critical incidents.• Maintained accurate documentation of incidents, resolutions, and troubleshooting steps for future reference and continuous improvement.• Participated in ongoing training and professional development activities to stay updated on emerging technologies and best practices in IT support.• Maintained reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.