Staff Officer
Current• Employee Management - Manage sixty plus field officers - Interview and hire new employees - Train and expand employee knowledge base - Ensure quality of the product service is of the highest standard- Lead officers by example, positively influencing those officers and ensuring they have the support needed to have a meaningful career• Sales and Marketing - Prospect new clientele and coverage markets- Call on potential clients to develop a needs based profile by using a team approach with our client services division and field operatives- Engage in face-to-face marketing and presentation of product services- Present strategy based solutions based on statistical data, perceived and actual needs of the customer- Close the sale and provide continued customer product service through informational and contractual exchange with the client and account services• Account Management- Ensure quality of product services through product management- Promote and maintain open and positive lines of communication - Face-to-face interaction with client teams monthly or as needed- Troubleshoot client issues and concerns - Develop new strategies to ensure changing client needs are met through existing product services- Present solutions to extend and maximize services to client within projected budget• Growth and Expansion- In 2012, I lead the expansion of services to the South Florida Security Market. This expansion created growth and financial revenue for the agency to almost One Million Dollars in my division alone.• Positions held with agency- Risk Management Officer - Anti-Terrorism Officer - Client Relations Officer (CRO) – Supervisor Client Team - Division Commander
