Christopher Bates Email & Phone Number

Phoenix, Arizona Area

• In 2015 became responsible for P&L of $7 million business unit. Increased profitability by 200%.• Oversees the development and implementation of all operations specific policies and procedures, in compliance with all Federal, State and local legal requirements within all contracts• Responsible for overseeing the development of standards for the measurement and effectiveness of all processes within the operational area• Provides timely, accurate and complete reports on the operating condition of the company• Ensures that employees effectively perform the essential functions of their positions while meeting and/or exceeding all customer and contractual expectations and requirements• Ensures adherence to all guidelines, per contract, governing the issuing of any checks for the clients to their employees/ or vendors. Ability to train all staff on the specifics of legal, Medicaid and contractual obligations• Ensures the utilization of sufficient internal controls to generate all required deliverables• Supports all units and departments within Acumen in meeting all requirements related to technology (including application development and support, communications and network infrastructure, and business continuity and disaster recover) • Oversees the development and implementation of Acumen’s current and future information technology strategy and vision.

• Identified and executed a reseller strategy to position the company for scalable revenue growth; As part of the same strategy developed a scalable operational platform for high volume payroll and payroll tax processing while shifting operating costs from a variable to a fixed cost structure• Managed the design, development, testing and product launch of a fully integrated, full employee life-cycle human resources and payroll system• Provided leadership to the finance/accounting, payroll operations, tax management, treasury management and software development teams

• Assisted with the structuring of financial and operating requirements to finalize Oasis’ investor agreement • Implemented financial tracking of key indicators to be used for weekly and monthly reporting to the Board of Directors• Responsible for the design and implementation of IT infrastructure; including network, phone, fax and document management solutions• Created a scalable operating platform used to track process status and provide performance measurements on Oasis’ key business processes• Integrated an outside call center with internal operations to accommodate significant growth from a national television campaign• Recruited, hired and provided leadership to 30 operation’s personnel

• Developed financial controls that led to the identification of $1.5 million in ‘found’ revenue and the reduction of accounts receivable by 38% or $2.5 million• Provided consultation to Morningstar’s Data SBU Senior Management Team in the areas of budgeting, expense management and cash flow management• Provided leadership to various teams in Product Operations, Finance, Database Operations and Product Development/Marketing• Established departmental performance indicators reducing process cycle time and processing costs• Developed and implemented several strategies that significantly scaled and improved Morningstar’s product and database operations, decreased data acquisition and processing time, and improved customer satisfaction

Formerly Moore Response Marketing and Moore North America• Worked in various positions of increasing responsibility, ascending from Staff Assistant to Quality Assurance Manager to Operations Manager to Senior Corporate Project Manager• Provided leadership to various departments• Established departmental performance indicators and improvement objectives focused on supporting operations, divisional and corporate objectives• Led two restructuring efforts in the company’s Marketing Division• Implemented solutions created after process and activity analysis had been conducted that reduced cost, decreased process cycle time, improved output quality and improved customer satisfaction• Served as senior project manager for technology implementation; e-procurement process implementation; activity and process costing analysis; ISO 9002 Registration and Maintenance; and Statistical Process Control methods

Masters Of Science, Accountancy

Mba, Finance

Bachelors Of Science, Mathematics And Statistics