Christopher Bates Email & Phone Number

North Attleborough, MA, US

United States

In my progressive role here at Lenze, my new responsibilities as IT Supervisor include managing and overseeing the local IT team and the daily operations of the help desk.Daily task include (but not limited to): Ticket Management: - Ensure best practices and SLA standards are followed and adhered to with a customer first mindset- Increasing First-Call.

Uxbridge, Massachusetts, United States

Increasing responsibilities in a leadership role, I have been tasked to provide more training, mentoring and ensuring processes are streamlined from a local and global standpoint, while continuing my regular responsibilities managing and maintaining the IT Infrastructure. With an expanding local IT team which now includes 3 newly integrated SAP Analysts.

Uxbridge, Massachusetts, United States

In my primary role, I have been responsible for:- The management of local and global systems and infrastructure using predominantly Microsoft programs and services in a hybrid cloud environment. - Acting as escalation support for level 1 technicians and utilize root cause analysis methods to solve complex, recurring problems. - Lead, and manage local IT.

Randolph, MA

My experience in this position helped me acquire knowledge and skills related to themanagement and support coverage of all aspects of IT, while acting as the sole, full-time IT contact. While in charge of managing 8 U.S. based locations I was helped by a long-term vendor for full support coverage.Supported and maintained workstations and servers alike as.

Framingham, MA

My primary focus in this role was to ensure the satisfaction of our clientele by ensuring every team member was consistently meeting or exceeding client expectations as well as service level agreements. By acting as a direct escalation point for all technical related issues I gained a fundamental understanding of core support center processes and.

Framingham, MA

Provided top quality technical support to clients in the small to medium business arena. Act in a lead support role to supervise all aspects of the Support Center. From developing and standardizing new department policies to acting as a direct escalation point for all requests. Proactively monitored and supported over 4,000 workstations, printers and.

Mansfield, MA

As a support specialist, I was primarily responsible for initial response of all support requests as well as setting up new users and deploying workstations throughout the company. I also worked with management on product quoting and acquisition. With this I was also responsible for all inventory and tracking of devices and application licenses through.

Walnut Creek, California

Provided first level support for onsite and remote users across the U.S. Resolved basic to intermediate application, printer and network related issues as well as provided virus related support. I maintained an inventory control system for all Microsoft products. Trained users on computer basics and best practices to keep downtime to a minimal. Assisted.

Walnut Creek, California

Provided onsite support for each of the 30 offices in the county. Completed setup and take down tasks of all technical equipment at the beginning and end of each tax season. Provided support for proprietary tax software as well as printer related issues in a domain environment. Worked under strict deadlines to get offices up and running as quickly as.

Bachelor’S Degree, Information Systems, 3.3

Associate’S Degree, Information Systems, 3.7