Wireless Analyst
Current- Provide high technical customer support via ticket and email-based support queue
- Gained expert knowledge in Managed device software and 3rd party web-based portals
- Conducted extensive research to identify issues in device related issues, informing strategic decision-making efforts.
- Increased customer satisfaction by providing timely support and resolving technical issues, often with time zone and availability restrictions
- Device research and analysis, providing recommendations based on customer requirements
- Ability to work independently when given objectives and produce results in a timely manner