Christopher Beaty Email & Phone Number

Rochester, New York, United States

• Provide high technical customer support via ticket and email-based support queue• Gained expert knowledge in Managed device software and 3rd party web-based portals• Conducted extensive research to identify issues in device related issues, informing strategic decision-making efforts.• Increased customer satisfaction by providing timely support and resolving technical issues, often with time zone and availability restrictions• Device research and analysis, providing recommendations based on customer requirements• Ability to work independently when given objectives and produce results in a timely manner• Keeping up to date of system status for other employees within the company so customer satisfaction is maintained

Rochester, New York

o Troubleshoot , repair and assist end users with VoIP phone systems and components o Provide remote support with a Cloud based network systemo Attempt to replicate customer issues in a controlled environment and detect any engineering defectso Knowledgeable in all Shoretel based products across multiple systems and platformso Remotely log into servers and computers to check for network viability and internal issues that may disrupt service

1275 John St

Resolve network trouble tickets for customer who are having coverage related issues. Number 1 in the country for resolved trouble tickets in the New York Area and raised overall ranking for New England area. Look at customer records such as voice, data and text to determine if the network had any performance related issues and take the necessary steps to have these issues resolved.

175 Calkins Rd

Troubleshoot and resolve customer complaints regarding Verizon Wireless products and services. Advanced device troubleshooting for both mobile and in home solution equipment in order to determine if a device issue or customer education.Primarily provide technical assistance with a strong emphasis on customer support dealing with such issues as bill overview, plan changes and device upgrades.

Rochester, New York Area

Installation and service of cable, internet, phone and security services for both residential and commercial customers.

Bachelor Of Arts (B.A.), International Business

Studied abroad in Cuernovaca, Mexico for a total immersion cultural exchange. Was a officer in the International Business Club

Associate Of Science (A.S.), International Business, Cum Luade

Associate of Science in International Business and Associate of Science in Liberal Arts