Christopher Brown Email & Phone Number

Lakewood, New Jersey, United States

• Ensure proper and efficient scheduling, performance, and completion of system maintenance and repair to provide the continuing integrity of the division distribution system.• Make necessary recommendations for pipe replacement or areas that should be cathodically protected.• Assures that division field personnel are provided with all necessary tools, materials, supplies, and equipment, and that the tools and equipment are properly maintained.• Provides day-to-day supervision in the field and all clerical functions. Schedules and directs the deployment of division personnel to cover the needs of the territory.• Ensure leak survey is conducted in the proper manner with trained personnel, is scheduled to meet compliance, and all paperwork is evaluated and current.• Assure the prompt and effective handling of appropriate emergency work requests, which involve possible danger to life and property.• Organize and adjust the daily workflow.• Maintain O&M and Capital expenditures within or below approved budget.• Calculate costs of doing business and cost out alternatives for services provided.• Work with team members to develop ways of performing work better, faster, and more efficiently for continuous improvement.• Commit to coaching team members and providing feedback in developing technical skills and maintaining safe practices on the job.• Visit job sites to ensure crews have completed assignments in accordance to specifications.• Perform unannounced field evaluations at company work sites to ensure a competent and safe work force. • Provide regulatory reporting while on call with local and state emergency response officials.

Wall, Nj

• Monitored dispatcher performance through job shadowing, phone call monitoring, and customer satisfaction and odor leak emergency reports.• Organized and adjusted daily work flow based on workload demands, limiting overtime and standby.• Coached dispatchers and provided feedback for developing skills in order to improve performance.• Ensured superior customer service in response to CSR and other internal and external phone calls.• Authorized special case requests, resolve escalated customer complaints.• Performed off-hours field operations supervision and assistance to all field departments in order to maintain a safe and reliable natural gas distribution system.• Provided initial assistance in all emergencies and address questions that arise involving field departments, customer service, and all subcontractors.• Organized necessary resources in dispatch, customer service, and field departments to respond to non-standard work issues and emergency situations.• Established operational objectives and delegate assignments.• Acted as the safety liaison for dispatch and customer service off-hours personnel while promoting a safe work environment in accordance with approved safety rules and regulations.