Christopher Brown Email & Phone Number

Lakewood, New Jersey, United States

• Ensure proper and efficient scheduling, performance, and completion of system maintenance and repair to provide the continuing integrity of the division distribution system.
• Make necessary recommendations for pipe replacement or areas that should be cathodically protected.
• Assures that division field personnel are provided with all necessary tools, materials, supplies, and equipment, and that the tools and equipment are properly maintained.
• Provides day-to-day supervision in the field and all clerical functions. Schedules and directs the deployment of division personnel to cover the needs of the territory.
• Ensure leak survey is conducted in the proper manner with trained personnel, is scheduled to meet compliance, and all paperwork is evaluated and current.
• Assure the prompt and effective handling of appropriate emergency work requests, which involve possible danger to life and property.

Wall, NJ

• Monitored dispatcher performance through job shadowing, phone call monitoring, and customer satisfaction and odor leak emergency reports.
• Organized and adjusted daily work flow based on workload demands, limiting overtime and standby.
• Coached dispatchers and provided feedback for developing skills in order to improve performance.
• Ensured superior customer service in response to CSR and other internal and external phone calls.
• Authorized special case requests, resolve escalated customer complaints.
• Performed off-hours field operations supervision and assistance to all field departments in order to maintain a safe and reliable natural gas distribution system.