Christopher Burt Email & Phone Number

Battle, Uk

Working as a 1st/2nd line IT Support Technician I have been privileged to have been directly involved in several projects such as setting up ESXi server replication off-site for critical production servers incase of disaster recovery purposes using HP Explorer backup software. Another project includes WSUS configuration and installation to provide patch management for testing and phasing in new updates. I also worked on a roll out of a new Active directory solution named ‘JumpCloud’ which… Show more Working as a 1st/2nd line IT Support Technician I have been privileged to have been directly involved in several projects such as setting up ESXi server replication off-site for critical production servers incase of disaster recovery purposes using HP Explorer backup software. Another project includes WSUS configuration and installation to provide patch management for testing and phasing in new updates. I also worked on a roll out of a new Active directory solution named ‘JumpCloud’ which provides Active Directory & LDAP solutions for Windows, Mac OS and Linux Operating Sys-tems. Whilst working on projects I have also performed standard 1st/2nd line technical support using technologies such as but not excluded to Office 365, VOIP, Meraki, MDM, vSphere, Conference Video Systems, CCTV, Infinias Ac-cess Control. I have worked closely with members across a variety of teams such as electrical engineers, mechanical engineers and software developers to ensure that their software and hardware requirements are met. Furthermore, as part of my personal development I am currently studying the ITIL Foundation to gain a further insight into service desk management and best practices. Show less

Hassocks

Working as a first line engineer, it was my responsibility to be the first point of call when support requests were raised, be this via telephone or by the ticketing portal. This has given me experience in ticket management as well as exposure to numerous technologies such as VMWare, Citrix, Office 365, Active Directory and PowerShell as well as knowledge of backup systems including Commvault, Datto and Veeam. I have gained an understanding of virtual computer environments and adhere to the… Show more Working as a first line engineer, it was my responsibility to be the first point of call when support requests were raised, be this via telephone or by the ticketing portal. This has given me experience in ticket management as well as exposure to numerous technologies such as VMWare, Citrix, Office 365, Active Directory and PowerShell as well as knowledge of backup systems including Commvault, Datto and Veeam. I have gained an understanding of virtual computer environments and adhere to the procedures required of individual clients. Show less

Eastbourne

Laptop Station is an individual retail and repair store that offers help and support on a variety of different electrical equipment and technologiesStarting off as a level 3 customer service apprentice I was responsible for serving customers on the shop floor whilst learning and gaining experience with different operating systems; Windows 7, windows 8/8.1, windows 10, iOS and Mac OS whilst giving one-to-one tuition sessions to customers. Over time I had progressed myself to becoming… Show more Laptop Station is an individual retail and repair store that offers help and support on a variety of different electrical equipment and technologiesStarting off as a level 3 customer service apprentice I was responsible for serving customers on the shop floor whilst learning and gaining experience with different operating systems; Windows 7, windows 8/8.1, windows 10, iOS and Mac OS whilst giving one-to-one tuition sessions to customers. Over time I had progressed myself to becoming the department manager for laptop and desktop repairs, offering phone line support to customers when required and gaining knowledge of networking, firewalls, NAS Drives, Microsoft Exchange, IMAP/POP3, Office Suite (2007 – current, including 365) whilst also gaining substantial knowledge of hardware as well. Show less