Christopher Cooley Email & Phone Number

Rehoboth Beach, Delaware, United States

Guiding a team of employees to lead our store to success by coaching, training & developing their talents. Fostering employees' creative vision by allowing them to express themselves while also imbuing to them my knowledge of interior design aesthetics. Responsible for day to day business operations, from cash handling to scheduling. In the past year I have led my store from the lower company ranks all the way to one of the top ranking stores in the nation with an incredible 40% increase in sales & all KPIs. I had such a remarkable sales year that the President of the Company COO and the CEO of the company both met with me to congratulate me on my success and unprecedented results that I have achieved. I was named the Store Manager of the Year at the end of the fiscal year 2022. In May I earned the District Store Manager of the first Quarter of 2023 award, and in June I was chosen by the Regional Sales Director & the VP of Stores as the Store Manager of the quarter for the entire Northeast region. I have been the number 1 store in sales in my district every month since I took on the role. No other Store Manager has maintained that streak, I have not only hit, but surpassed all sales goals consecutively every month.

Sussex County, Delaware, United States

Started as a Data Collector, within 2 weeks was promoted to a Team Lead position, within another month, promoted again to Supervisor. Role was to oversee a team of mass appraisal data collectors in the field, who analyze and verify images and data of residential/agricultural properties to ensure that property records reflect current and accurate property characteristics. Drive to property locations, getting in and out of vehicle. Physically walk around and examine all buildings to determine required property characteristics on various residential properties. Measure and inspect exterior of residential/agricultural buildings. Accurately record property characteristics, square footage, angles, sketches, and dimensions on appropriate field documents and/or mobile devices. Take clear digital images of properties including specified parcel improvements if required. Maintain personal production records in alignment with productivity targets. Complete logs and control forms and required documentation as required. Communicate effectively with the public to share the purpose of our visit to their property, inquiries about the interior of the property, addresses questions, etc.

Became a certified Ireland tourism expert and helped plan customers Ireland vacation experiences.

Rehoboth Beach, Delaware

As ASM for Pier 1 imports, I am highly committed to driving financial results through guest satisfaction and talent development and acquisition. My goal in directing sales, profitability and brand growth is always to surprise and delight our clientele on a daily basis. Keeping our customers happy by building personal relationships which creates brand loyalty and repeat business. I feel that the "devil is in the details", and I have mastered all the details as a comprehensive taskmaster & people pleaser. I have a keen sense of the big picture when it comes to generating revenue and providing excellent guest service, guest retention & guest satisfaction.

Santa Ana, California

Daily purchasing of all raw materials used to make fiber optic cables & assemblies. Daily spending varies from $5,000 up to $350,000.00 of company funds. Work daily with vendors locally & overseas. In charge of all aspects of sourcing, logistics, tracking, and receiving cargo. Responsible for projecting and maintaining material stock levels and assisting sales & production teams with orders. Oversaw 15 to 20 employees in our production facility, making sure all orders are filled & executed accurately. Negotiated exclusive pricing deals with multiple vendors as the market changes and trends demand, saving the company thousands of dollars.

Long Beach, California

Started as a Creditor Negotiator, was quickly promoted to leader in negotiations. Then promoted again to Customer Service Supervisor. As Customer Service supervisor, I created and ran 3 call centers which consisted of teams of 20 associates each, responsible for excellence in client satisfaction & retention. I was later promoted to Operations Manager, overseeing all human resource aspects of 3 separate debt management companies. Created training materials and manuals used company wide. Interviewed employment candidates, hired, trained, executed performance reviews, and terminations.

Torrance, California

Hired, trained and managed employees in the largest mall-based retail music and video store. Responsible for inventory control reports, loss prevention, operations and supervisory oversight that encompassed numerous locations throughout southern California. Coordinated purchasing and shipping, vendor returns, price adjustments and all banking functions. Routinely analyzed sales trends, prepared projections, and planned purchasing strategies accordingly. Generated sales by creating & organizing special promotions & events with different record labels.