Responsible for the management and customer relationships for 180+ Commercial and residential properties located in the Midwest. This includes customer relationship ownership, operation and executive communications, technical and engineering oversight, along with employee and vendor management.Maintained ownership of customer relationships across multiple clients and stakeholders including the development, maintenance and tracking of Service Level Agreements (SLAs).Established new customer relationships by demonstrating strong problem-solving skills in a highly responsive manner with unique demands relative to their specific business and commercial needs.Strong multi-channels communications skills targeting multiple audiences from executive to operationLeverages flexible and adaptive customer communication vehicles suited for different audiences including process driven customer incident and change management processes for day-to-day activities.Facilitated and managed capital projects including requirements development, pricing, bidding, and project efforts and rollouts. Managed routine to complex projects including seasonal preparations and temporary facility openings. Project work was performed while sustaining day-to-day operations Engineering minded and adaptive learner for new and varying technologies.