Cultivated start-up and growth of recreational small business enterprise with broad appeal to both adults and youth. Led business operations, along with sales and marketing efforts, staff recruitment and training, and client instruction / coaching. Guided financial operations, budget formation / control, and regulatory compliance.Key Achievements• Exhibited forward thinking and creativity in sourcing products, conducting market research, and identifying lucrative growth opportunities. Effectively offered product and service solutions to specific client needs, including paddle boarding with focus on yoga, fishing, sightseeing, and other activities.• Boosted annual revenue from $0 to $50,000 by introducing dynamic lesson programs, building compelling brand within community, and delivering outstanding customer service and support.

Optimized business operations and profitability of numerous high-profile commercial office and retail centers, including budget and financial processes; tenant relations; and maintenance, repair, and build-out project leadership. Negotiated vendor contracts for trash removal, landscaping, security, and other services.Key Achievements• Demonstrated adaptability and versatility in interfacing with four property managers to deliver outstanding service; trusted to assume full range of property manager duties on numerous occasions.• Orchestrated build-outs of office / retail space for new or current tenants, as well as maintenance and repair issues by developing bid proposals and negotiating favorable contracts with vendors, suppliers, and subcontractors. Ensured high quality work through meticulous contract specification oversight.• Leveraged impressive relationship building abilities to navigate through, at times, challenging situations with owners, tenants, and subcontractors, using superb consensus building and conflict resolution skills.• Collaborated with leasing staff, attorneys, accounting, and other internal stakeholders to negotiate and process tenant non-payment with focus on achieving favorable resolution, while also minimizing risk.• Held accountable for management of up to eight regional commercial properties simultaneously, including Shoppes of Amberly, Shoppes at the Royale, Cambridge Highland Commons, Johns Pass Village and Boardwalk, Marina Landing, and Park Plaza.

Directed daily operations for Bermuda Estates of Ormond Beach apartment complex having 15 buildings and 344 units. Guided sales and marketing and office administrative operations, along with staff recruitment, training, and supervision. Managed performance of two leasing staff.Key Achievements• Planned, negotiated, and oversaw variety of infrastructure maintenance, repair, and improvement projects, working effectively with tenants, owners, and subcontractors.• Drove occupancy rate to 94%+ through creative marketing strategies with focus on event management and rental programs, as well as sustained excellence in achieving stellar tenant satisfaction rates.• Introduced process improvements that streamlined operations and improved overall profitability.

Managed daily operations for switchboard center. Trained, supervised, and coached staff to consistently address customer issues and concerns with quality and in compliance with company guidelines.Key Achievement• Exhibited ability to perform under pressure in ensuring outstanding customer service and support.

Directed full range of HR operations with focus on recruiting, training, supervising, and coaching flight supervisors and attendants. Achieved HR-certified credential.Key Achievements• Demonstrated talent for empowering flight supervisors and attendants to perform at optimal productivity and quality levels through exceptional relationship building and credibility as subject matter expert.• Recognized for outstanding performance by earning promotion from Flight Attendant to Lead Flight Attendant and then to Atlanta Base Manager.CAREER NOTE: Excelled as Flight Attendant for Continental and Delta Air Lines from 2006-2007.

Served with distinction in U.S. AIR FORCE as Staff Sergeant and Transportation Journeyman, charged with ensuring safe and reliable transportation of air cargo, passengers, and mail. Key Achievements• Planned, scheduled, and processed all eligible air cargo, including special handling requirements for distinguished visitors and deceased soldiers. Determined and implemented necessary precautions for handling and storage of dangerous materials.• Operated as qualified loadmaster on Hercules C-130 and C-141 Starlifter. Earned Top Performer Award, along with two achievement awards and Kuwait Liberation Medal while deployed during with Operation Desert Storm