Information Technology (Customer Service)
I provide quality IT customer service to internal customers for management of information technology while bringing my zealous respect and devotion for veterans to veterans everyday.Within the CA Ticket system I provide remote and desk side support to end users, diagnose equipment, deploy network and side by printers, inspect and utilize network equipment in communication closets, provide detailed documentation while managing short-term team-based projects involving computer equipment… Show more I provide quality IT customer service to internal customers for management of information technology while bringing my zealous respect and devotion for veterans to veterans everyday.Within the CA Ticket system I provide remote and desk side support to end users, diagnose equipment, deploy network and side by printers, inspect and utilize network equipment in communication closets, provide detailed documentation while managing short-term team-based projects involving computer equipment deployment to a variety of user bases and sites via Standard Operating Procedures (SOPs) with guidance from Memorandums of Understanding (MOUs) and well within established Service Level Agreements (SLAs). Show less