Christopher Duncan Email & Phone Number

EXPERIENCED LEADER, CUSTOMER ADVOCATE AND WORKFORCE MANAGEMENT COORDINATOR Telecommunications and Technology Leader experienced in customer advocacy through supporting Consumer and Small Business account management. Experienced in processing Bankruptcy claims for company debt recovery from a Financial Services perspective.  Company Results Advocate-- Experienced in Workforce management ensuring employee attendance, adherence to schedule, availability, service level metrics and payroll verification.  System and Computer Application professional, experienced with using proprietary and industry software including Ensemble, MARTENS, TotalView, NICE Scheduling system, SAP Payroll system, and MS Office Suite. PROFESSIONAL EXPERIENCE CENTURYLINK — Shreveport, LA (Headquarters Monroe, LA) Responsible for servicing Consumer and Small Business customers within the CenturyLink portfolio. Also responsible for assisting internal contacts/employees with attendance, scheduling, etc. This is accomplished by maintaining knowledge of products and services, active listening and strong multi- tasking and strong soft skills. Consumer/Financial Services Account Manager/Coordinator, 2001 to PresentKey Responsibilities: • Accept calls from employees with attendance call outs, schedule management, ensuring adherence, availability and meeting of Service level metrics. Verifying time keyed to ensure accurate payroll processing.• Provide sales/service to Consumer/Small Business contacts, handle escalated issues.• Provide Financial Service options for Consumer/Small Business contacts, handle escalated issues.• Process timely Bankruptcy claims to ensure maximum company debt recoveryROSE PARK BAPTIST CHURCH—Shreveport, LAMedia Ministry—2010-Present Key Responsibilities: • Coordinate and work with the Music Ministry team to build and create song lyric screens for Worship Services each week.• Create PowerPoint Announcements of Church Events