Christopher Elder Email and Phone Number
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As a Senior Software Engineer at Tech Mahindra, I bring over 10 years of experience in IT, with a focus on storage engineering, incident management, and process documentation. I am a NetApp subject matter expert, providing top level technical support and troubleshooting for petabyte scale storage arrays from various vendors.My mission is to ensure the reliability, availability, and performance of the storage systems that support the business needs of our clients. I also contribute to the improvement of the support offering and the back end tools, by designing the front end for the customer portal and developing quarterly reports on the health and activity of the storage arrays. I am a team player who values collaboration, communication, and customer satisfaction.
Tech Mahindra
View- Website:
- techmahindra.com
- Employees:
- 109765
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Senior Software EngineerTech Mahindra Jun 2021 - PresentOrlando, Florida, United StatesPerformed daily administration and troubleshooting of petabyte scale storage arrays from all vendors, including NetApp, Dell/EMC and Hitachi. Additionally performed the role of Incident Manager, overseeing the assignment of all incoming incidents and ensuring all tickets are resolved to satisfaction per the designated Service Level Agreement.* Worked incidents in L2 support role, troubleshooting user issues with NAS and SAN filesystems.* Managed and assigned all incoming incidents for L2 Storage team* Planned and executed Standard and Normal type changes* Attended daily operations meetings to ensure business needs are met* Attended daily change review meetings to ensure all Storage changes are approved
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Storage EngineerEmconit Jun 2018 - Feb 2021Orlando, Florida AreaWorked as resident NetApp subject matter expert, providing top level technical support and acting as lead in cases involving third parties. Additionally, managed process documentation and worked with the software development team to enhance the support offering and back end tools.• Provided tier 3 technical support for Emcon IT clients• Documented processes and developed document templates• Developed a quarterly report summarizing the health and support activity of client storage arrays• Designed the front end for customer portal -
Technical Support EngineerNetapp Dec 2013 - Jun 2018Lake Mary, FloridaProvided technical support for NetApp storage systems on all platforms and all supplemental technologies, with extended support for vendor technologies from VMware, Cisco and Brocade. • Time-sensitive response to Priority 1 data outages• Log collection and root cause analysis of system faults • Diagnose hardware faults and prescribe field replacements • Network troubleshooting, OSI layers 1-4• Troubleshooting CIFS/SMB, NFS, FC/FCoE, iSCSI protocols• Troubleshooting backup and data protection issues• Resolve customer inquiries on usage and best practices -
Technical Support Rep Ii / Rtc InternConvergys Sep 2012 - Dec 2013Senior technical support representative responsible for handling Tier 1 escalations to ensure appropriate resolution and customer satisfaction. • Provided escalation support for all Macintosh products, OS X and Apple certified peripherals• Resolved warranty claims and facilitated product replacement/repair• Documented emerging issues and captured incident data for Apple's Site Support Engineering team• Part-time role as Real Time Coordinator, monitoring staffing levels and making adjustments according to business need
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System AdministratorGroupware International - Gi Broadband Jul 2007 - Nov 2011Orlando, FloridaTechnology manager for dispatch office with 30+ workstations and shared devices, responsible for all aspects of data collection and management. • Developed custom VBA applications for MS Office• Developed automation solutions to extract and combine data from multiple sources• Performed weekly reconciliation of client and contractor invoices• Developed kiosk applications for workstations and large screen displays• Provided IT administration and support for small office network -
Warehouse ManagerProfessional Broadband, Inc. Jul 2005 - Sep 2006Orlando, Florida AreaResponsible for tracking, receiving and distribution of electronic equipment and work materials for broadband installation contractor of Brighthouse Networks. • Managed large contractor inventory for 80+ technicians• Transported, stored and distributed electronic devices for cable and Internet services• Performed technician vehicle inspections• Provided OSHA-approved ladder safety training• Completed regular inventory audits and reconciliations
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Broadband TechnicianGroupware International - Gi Broadband Oct 2001 - Apr 2003Orlando, Florida AreaBroadband technician for service contractor of Brighthouse Networks, responsible for daily completion of work orders as routed while providing timely updates to dispatch office. • Commercial and residential cabling installation• Cable television, Internet and VoIP services• Service upgrades, trouble calls and disconnects• Maintain organized work vehicle and part inventory• In-field training of new technicians• Quality control inspection
Frequently Asked Questions about Christopher Elder
What company does Christopher Elder work for?
Christopher Elder works for Tech Mahindra
What is Christopher Elder's role at the current company?
Christopher Elder's current role is Senior Software Engineer @ Tech Mahindra | Storage Administration.
What is Christopher Elder's email address?
Christopher Elder's email address is ch****@****nit.com
Who are Christopher Elder's colleagues?
Christopher Elder's colleagues are Mallikharjuna Reddy M, Nandhini B, Rajpreet Singh, Karan Mohanta, Jevon Moore, Prasanna Lakshmi, Shraddha Kukreja.
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