• Used interpersonal and communication skills to engage with key donors through multiple platforms to rectify complaints and confirm contracts• Documented all donor interactions to use for engagement statistical analysis and in order to have the ability to accurately review previous engagements with donors• Extensive use of Raiser’s Edge to manage and ensure accuracy of donor records and summarized profiles for all major donors• Created and coded new accounts for multiple levels of donors, coded and reported on event attendance and donations from events• Assisted in processing on gift batches, mailing of donor receipts and newsletters• Wrote an extensive manual for the customer service position at the CAMH Foundation, which included donor interaction strategies, organizational guidelines, and best practices for the role

• Worked in a support position for individuals who are differently abled by providing job training and advocating to employers on their behalf with the end goal of them obtaining a job • Created 4 different one-on-one training programs to help build clients employability skills• Collaborated with co-workers to create 4-day general training programs for incoming clients• Provided on-the-job training to clients who became employed using patience and coaching techniques to improve job skills• Achieved results in the form of jobs acquired for clients o Minimum of 3 interviews for each client o Minimum of 4 separate one-on-one meetings with potential employers

- Organized a total of 10 programs in a variety of cities and rural towns which ranged from running one-day programs to week-long programs. - Each day was attended by approximately 75 children- Developed culturally appropriate and flexible outreach programs- Communicated with outreach team to solve problems and develop the best programming possible - Worked in an ESL classroom part-time - Developed basic language skills in Spanish