Christopher Grillo Email & Phone Number

Stamford, CT, US

United States

Lake Worth, Florida, United States

• Oversee daily golf operations for Poinciana Golf Club, including reserving tee times, handling cash, processing credit cards, and reconciling daily/ monthly cash reports.
• Assist golfers of varying skill levels, offering advice on club selection, yardages, and course strategy.
• Provide high quality guest experience from player arrival until departure.

• Adapt to different playing styles and personalities, maintaining a positive and adaptable attitude while relying on knowledgeable golf course etiquette.
• Collaborate with players to read greens, analyze wind conditions, and recommend optimal shots, resulting in improved scores.
• Provide services to a diverse range of golfers, including professionals, amateurs, and corporate clients.
• Effective communication skills to convey information clearly and concisely.
• Strong interpersonal skills and ability to build lasting relationships with club members and course staff.

Palm Beach, Florida

• Provided exceptional customer service and demonstrated professionalism to Ocean Members, resort guests, and staff.
• Coordinated with John Webster Golf Academy to ensure all equipment for instructors was readily accessible.
• Oversaw staging of a large golf cart fleet to ensure smooth pace of play by all guests.
• Maintained compliance with all Resort guidelines and regulations to efficient operations.

Orlando, Florida

• Researched and maintained partnerships with junior golf influencers and current academy partners.
• Delivered timely customer service requests to players and parents through phone calls and emails.
• Driving tournament awareness and brand recognition to schools and businesses.
• Officiated and coordinated golf tournament set-up and breakdown for a large number of players.

West Palm Beach, Florida

• Aided current and prospective students (and their families) through the financial aid process (FAFSA) and help guide them to meet their post-secondary educational goals
• Communicated closely with faculty and staff to help provide answers on student’s financial aid status
• Provided presentations at PBA Open House and PBA specialty days for prospective families and faculty
• Ensured PBA students understand their financial aid awards and any issues with their account
• Updated databases regularly (PowerFaids/Jenzabar) to make adjustments on student’s accounts
• Stayed in accordance with current Federal and Florida State Aid regulations along with PBAU Policies and Procedures

Tampa, Florida

• Managed and awarded Federal student aid, FL State aid, and grants on SLU student accounts.
• Reviewed and correctly processed Federal Student Aid verification forms, R2T4 Calculations, FAFSA C-Code discrepancies.
• Calculation and decision making on Satisfactory Academic Progress (SAP) Appeals.
• Created academic success plans for students to retain required GPA for financial aid
• Uploaded and processed daily statistics reports on SLU FA Support

Tampa/St. Petersburg, Florida Area

• Showed listed apartments and amenities to prospective renters
• Assisted current residents with questions and/or concerns.
• Processed and filed daily administration work.
• Followed up with daily generated leads to schedule apartment walk-through

Tampa, Florida

• Experienced in B2C Sales
• Updated and maintained client databases (Sales Force/Leads360)
• Mentored colleagues to become knowledgeable and familiar with services the company provided
• Analyzed Federal student loan information with borrowers consent on NSLDS to ensure guarantee service of relief
• Promoted strong sales and customer service in: Wage Garnishment, Student Loan Default, Public Service Loan Forgiveness, and income repayment options

Wesley Chapel, Florida

Bachelor'S Degree, International Hospitality And Tourism Management

High School Diploma