Portfolio management for Well's Fargo's Identity Management organization, including investment planning and strategy.

Working to improve the customer experience at Wells Fargo by supporting the continued evolution of our authentication and identity management capabilities that increase security and reduce friction in our digital channels.Program Management - Manage status updates and financial health of customer authentication-related programs and projects - Communicate funding needs and escalation issues to the program sponsor, securing additional resources as neededCustomer Authentication and Identity Strategy - Support creation and delivery of strategic documentation to stakeholders across the enterprise, including community KPIs, strategy roadmaps, and 9 quarter forecasting

I support Consumer Technology by developing a deep understanding of the business, conducting in-depth risk-based discussions, and providing guidance on information security policies and controls. Policy Creation - Authored the Customer Authentication Security policy for Bank of America - Wrote requirements based on FFIEC, NIST, and other industry standards - Created additional documentation on authentication and security industry trends to influence strategic direction on topics such as biometrics, OTAC delivery, and business email compromise; working with stakeholders in the enterprise and across the FI industryBusiness Support - Partner with leaders to resolve issues both internally and with direct customer impact - Ensure lines of business maintain compliance with security policy and standardsManage exceptions in the Enhanced Remediation Program - Work with business partners to define risk appetite and identify mitigating controls - Drive project/remediation target deadlines - Present exceptions to senior leadership for decision and approval

- Review exceptions to BB&T's corporate policies & standards- Perform a risk assessment and provide a risk rating based on assessment findings- Work with stakeholders to identify scope of issues and mitigating controls to determine risk- Collaborate with Information Security teams to determine validity and justifications of policy exceptions- Continuously improving internal team processes by identifying redundancies and updating current applications and procedures

- Increase Capital One's cyber resiliency by developing processes, identifying process and procedural gaps, and making recommendations to improve practices and mitigate risks- Work with functional groups within Capital One's Information Security and Risk Management (ISRM) organization to create detailed process flow maps in Microsoft Visio- Create and maintain procedural documentation and SOPs- Collaborate with and present deliverables to all levels of leadership- Educate key stakeholders on industry and resilience best practices

- Responsible for resolving any technology-related issues for VP+ level executives- Build and maintain a comfortable rapport with all levels of leadership within a Fortune 500 company- Strong understanding of both Windows PC and Macintosh software platforms, Android/iOS mobile devices, and hardware

Video teleconferencing contractor at Capital One headquarters. Responsible for troubleshooting complex A/V systems, managing Capital One's major video infrastructure, and completing work orders in a timely fashion.