Christopher Hernandez Email & Phone Number

Emphasize customer service to secondary marketplaces (ebay,Amazon,Google) through email communication and phone.• Field Gearhead and customer needs with problem orders• Handle international shipping issues• Deal with out of stock inventory orders• Solve order creation problems through affiliate sites• Interface with UPS on shipping issues• Ongoing monitoring of order statuses• Problem solve returns issues with the returns team• Communicate with warranty team

Customer service rep. Answers questions on gear check inventory use outlook to meet customer needs work as a team to accomplish goals

Worked one on one with customers for their needs and also directly with our retailers Nike, Adidas, Diadora, Reusch. Helped manage one of the largest individual retail Puma accounts in Utah. Duties include budgeting, fiscal management, cash register, inventory, and customer service. Overseeing support staff in everyday store functions, scheduling employees, handling personal customer accounts,Fiscal management, compiling statistical/business information,Achieving customer/patron rapport, Training new employees.

Duties included Mail Processing and Clerical miscellanea. Resolving equipment, program, or control failures that did not respond to standard operator commands. Inserting and delivering mail for distribution. Meeting deadlines involving clerical and mail processing. Upholding strict U.S. Citizen Confidentiality. Began employment as GS-1 and have quickly advanced to a GS-3.

High School Diploma

Activities and Societies: Soccer

Business Administration And Management, General