Christopher Jue Email & Phone Number

Duties:- Head of the department which consists of 18 talented individuals.- Set departmental objectives for the short, medium, and long term.- Foster constant and clear inter and intra-departmental communication with employees at all levels.- Seek workflow and economic efficiencies while innovatively finding ways to reduce COGS.- Prepare and manage the departmental budget.- Demonstrate leadership and vision in managing staff and major projects or initiatives.- Mentor and inspire the Operations Team to maximize individual and group potential.- Nurture a culture of engagement and employee satisfaction throughout the department.- Maintain strong relationships with our various vendor partners.- Member of the Leadership team where intra-departmental discussions and decisions take place.Achievements:- Expanded Green Circle Salons into the Quebec market with an entrepreneurial mindset. - Directed the consolidation of 6 warehouses into 3. This resulted in transitioning into 3 new larger, more functional sites that improved efficiency and helped with staff engagement/retention.- Reorganized the structure of the Operations department to have Site Managers in all facilities and the Operations Coordinator role was created for internal communication and data management.- Maintained an excellent employee retention rate within the department.- Assisted with 2 Zero Waste to Landfill certifications for 2020-2021 and 2022-2023.- Reduced US UPS rates by 27%. This has resulted in a net savings of $130,000 since October 2022.- Implemented an Address Correction procedure which has reduced additional fees on our UPS invoices. This has resulted in an 86% cost reduction when comparing April 2023 vs October 2023.- Invoked a Packing Feedback procedure in conjunction with the Member Success team which has resulted in a significant reduction of packing violations.- Member of various sub-committees: Core Values development, Engagement advisory, Health and Safety.

Montreal, Quebec, Canada

- Obtain and relay detailed knowledge of proprietary and 3rd party end-user software products- Provide onsite or web-based software product training to clinical staff of hospitals and clinics- Install, configure, test and troubleshoot various radiology applications- Prepare any product or training documentation- Assist in the resolution of any post-implementation end-user software/workflow issues encountered at a client’s site

Montreal, Quebec, Canada

- Responsible for all project activities towards the end customer and direct customer communications- Planned, executed and supervised all project activities during the project establishment, execution and conclusion phase- Owned the relation and the project results towards the end customer. Ultimately responsible for delivering the solution to the satisfaction of the customer- Worked with the customer to identify business requirements and translated them into plans that lead to acceptance of end results- Performed risk identification and management- Successfully completed several small to large scale projects with Apple, Qualcomm and RIM within very challenging timelines- Supervised day to day operations of telecom networks with above mentioned clients. Although these were test networks, they were treated as live environments. - Completed all projects within budget- Consistently met Ericsson business objectives, in terms of revenue and profit objectives- Cultivated partnerships between customer, suppliers and Ericsson to enable future business growth and channel add-on sales opportunities- 12 years of high ranking performance reviews

Montreal, Quebec, Canada

- Supervised a team of 15 to 20 system integrators and solution architects- Management and coordination of on-site project resources- Development and preparation of project cost estimates- Conducted interviews and evaluate new employee candidates- Trained and mentored new employees. Including identifying training needs of employees- Resolved any conflicts between team members- Served as acting Line Manager for a cumulative total of approximately 4 months- Consistently kept projects within budget. When overruns occurred, initiated Change Requests with respective project managers to agree on budget change.- Transferred an entire product line from Sweden to Montreal including significant hiring and getting the new team up to speed with this product within a tight deadline- Placed on a short list in the management succession program- Completed the Leadership Core Curriculum training program

Montreal, Quebec, Canada

- Software installation and network integration of Ericsson products and solutions for various global wireless and telecommunications companies- Development, adaptation and customization of solutions based on client’s need- Prepared Request for Proposal documents- Responded to needs of internal and external customers- Extensive international travel to client sites. Developed understanding and respect for cultural diversity. - Recognized as a leader and mentor to other team members- Faced very stressful situations of live network outages. Routinely found quick resolutions to restore traffic and prevent future downtime.- Developed consultative skills

Raleigh, North Carolina

Montreal, Quebec, Canada

Bachelor Of Arts (B.A.), Psychology

Post-Graduate Diploma, Applied Information Technology

Certificate

Certificate, Business Management