Christopher King Email & Phone Number

Remote

● Anaplan Level 1 and 2● Auditing - financial and security compliance● Data collating, checking and analyzing● Database cleaning● Dashboard creation in Power BI and Tableau and Microsoft Excel Spreadsheet● Presentations during meetings using Powerpoint, Power BI and Tableau● Python Scripting and queries● Recorded meeting minutes and compiled them in a Microsoft Word-based file for future organizational references● SQL Scripting and queries

Frankfort, Kentucky, United States

● Database access and management● Exchange Server 2010/2016/Office 365/Azure Administration Add/Change/Modify of Exchange Accounts● Forwarded requests as per escalation policy to higher level of support.● Homefolder shares maintenance and cleanup for whole agencies (A few hundred users to tens of thousands of users)● Identity Access Management - Add/Change/Modify of Active Directory Accounts and other AD objects● Managed FIle Transfer (MFT)● Microsoft Identity Manager● Powershell scripting for creation, deletion, and modification of AD\Exchange objects in small and large scale● Prepared technical content for inclusion in the support knowledge base for first level● Remote Desktop Management● Resolved customer email requests for assistance● Responsible for ensuring customer satisfaction by handling questions related to requests and projects● Responsible for multiple email accounts and replying to customers inquiries● SQL Scripting for MIM● System Administration● TroubleShooting of general Active Directory\Exchange issues● Used support applications for recording and tracking incidents

Winchester, Kentucky, United States

● Attended and lead daily and weekly meetings for team and client(s)● Arranged resolution of customer support issues● Auditing of process and security compliance● Exchange Server 2003/2007/2010/365 administration for Add/Change/ Modify exchange accounts, conference rooms and Distribution lists.● Forecasting requirements for service\storage space and workload● Forwarded requests as per escalation policy to higher level of support.● Identity Access Management - Add/Change/Modify Active Directory accounts and groups. Configure shared access.● Migration and implementation of new IAM, CRM, and RBAC.● Migration and updating of Active Directory and Exchange from older versions to new versions or to other service providers.● Powershell scripting for creation, deletion, and modification of AD\Exchange objects in small and large scale and for projects● Prepared technical content for inclusion in the support knowledge base for first level● Process Documentation writing● Project Management - Managing multiple projects on both large and small scale (From tens of thousands to hundreds ofthousands of users and other AD\Exchange Objects).● Remote Desktop Management● Resolved customer email requests for assistance● Responsible for ensuring customer satisfaction by handling questions related to requests and projects● Responsible for multiple email accounts and replying to customers inquiries● Server administration● Security Compliance and assisting with investigations into breaches● Team Leader - Coordinating work with in the team and with other teams both internal and external● Time Management - Managing time for projects and work and meeting Service Level Agreements (SLA)● Training and Mentoring individuals on team and in class● Troubleshooting; hardware, issues with desktop configurations, business applications such as VPN, Microsoft Office, network printer and drives, etc.● Used support applications for recording and tracking incidents