High Volume Training Specialist Manager (Sales in the top 35% vs. company avg. wkly)• Managed and coached 20+ associates daily to consistently give superior guest service• Worked closely with the management team to achieve our collective goals by utilizing zone leadership and certified trainers efficiently• Projected expected weekly sales to best fit current business trends in order to schedule staff accordingly• Effectively addressed and solved guest issues in a professional and tactful manner• Consistently communicated at a high level and set clear expectations with associates• Accordingly held staff accountable when desired results were not being met

High Volume Service Manager (Sales in the top 25% vs. company avg. wkly)​ Jul 2010 - Jul 2012Olive Garden, Christiana, DE• Managed 40+ team members daily to increase sales vs. prior year, impact guest experience by giving exceptional guest service, and execute at the highest level by accurately following the steps of service• Projected expected weekly guests counts based on prior week’s business trend and scheduled 60+ servers weekly to best-fit current trends and meet labor percentage metric• Tactfully addressed and solved guest issues in a timely and discreet fashion• Communicated on a high level with team members by assessing staff issues when required (both English and Spanish speaking)• Achieved goals quarterly by efficiently managing resources available