Christopher Marvel Email & Phone Number

Bloomingdale, Illinois, United States

Work successfully with FDA, and ISO requirements and proceduresValidate the quality of our product and equipment, while staging of customer ordersPrioritize clients’ orders by providing direction and teamwork to the functional teamWork with X-ray machines, by building the system components and integrating the product’s functionsProvide prompt, accurate responses to all requests to Technical Support, Manufacturing Systems Analysts and SupportEngineersApply with inventory, warrantee replacement productsReview orders and build the x-ray systems, pre-install planning, equipment installation, and repair equipment to align tocustomer needs and expectations.

Bloomingdale, Illinois, United States

Mobile On-site Service Agent forcomputer and networking support of both residential and business clientsHardware/ software/networking repair and installationUsed multiple problem solving skills to address customer needs from the beginning to end of service interactionWorked within strict deadlines to meet company and customer business requirementsConducted computer training for on-site, one on one interactions with clients, to enable success utilization of softwareand equipmentGeek Squad Agent (Consultation Agent) August 2009- August 2016Ran diagnostics on customer’s computers and engaged with customers about their computer problemsRemoved virus from customer’s computers and upsold products and services accurately and aligned to customer needsInstalled operating systems and software to computers to meet requests with timely and accurate servicePassword Resets and database base backups to ensure customer’s data was not lostIdentified solutions and the required actions to optimize computer systems ran smoothly and efficientlyCoordinated and organized the integration of software for customersCertified in computer components/software/hardwareSet priorities for tasks in order of importance, based on scheduling guidelines and processes for each computer