Christopher Mccool Email & Phone Number

• Key influencer in the global Engineering organization overall, by encouraging the adoption of Agile development best practice in collaboration with Product and Program Management.• Support the development and implementation of our global release processes and support the release of all software ensuring it meets all the key guidelines for quality and release readiness, guiding the team where necessary to ensure release delay is minimized and post deployment issues avoided.• Facilitate Agile team ceremonies striving to maximize team member participation, ownership, and empiricism. • Provide agile coaching and support as needed at a local level to enable and support self-managing teams implementing different agile frameworks in collaboration with development leadership.• Maintain a positive customer communication channel even when faced with challenging circumstances.• Create reports for individual project status and release readiness; organized by business initiative to accurately convey overall progress and assist with the corporate vision and strategy.

• Established and led a cross-functional project team to implement test automation and CI/CD, replacing the manual test effort of 16 contractors. o Delivered a robust automation framework that dynamically deploys customer-like environments (including VMware and Hyper-V virtualization, infrastructure like Active Directory, and applications like SQL Server) and facilitates reliable test execution, error handling, and reporting.o Led development of test automation that validates hundreds of customer configurations, organized in Jenkins pipelines that execute over 10,000 test cases nightly to find issues quickly and ensure codebase stability.o Minimized integration issues between two high profile products by implementing a unified Jenkins CI/CD pipeline.• Stepped up to lead as backup facilitator for all agile ceremonies and to work with Product on backlog prioritization.• Initiated the empowerment of our offshore resources increasing their role in the team taking on all aspects of quality including test planning, test execution, and improving acceptance criteria adding more value.• Orchestrated a Github check-in template implementation that defined code owners and improved testing requirements.• Seized ownership and drove the root cause analysis and resolution of a complex two-year-old data integrity issue with innovation and persistence.• Spearheaded and built the business case to integrate Jira and TestRail for improved defect tracking.• Executed manual testing for new feature and sustaining fixes including REST API testing using Postman to validate security vulnerabilities found by Checkmarx scans.

• Resolved critical production outages remaining calm, confident, and determined to exceed customer expectations.• Demonstrated strong verbal and written communications skills with proven ability to articulate technical concepts.• Performed complex recreations to determine if client issues are product defects or environment configuration issues.• Documented customer issues accurately with the detail necessary to aid in root cause analysis.• Constructed clear and concise action plans with a systematic approach for resolving multiple complex issues. • Contributed ideas to the team to improve processes and procedures.

• Designed and implemented dependable Windows network infrastructures.• Supported and maintained the network and desktop environments for 50 small-to-medium sized organizations.• Maintained a positive customer communication channel even when faced with challenging circumstances.• Managed numerous projects, prioritizing and delegating tasks for the network implementation team.• Verified that projects were within the project scope and customer’s satisfaction was achieved.

• Prioritized and delegated daily schedule maintenance tasks.• Developed excellent customer service and solid communication skills.• Gained experience and troubleshooting techniques in high pressure environments.• Earned Air Force Achievement Medal for exemplary performance on temporary duty at Homestead AFB.

Coursework In Computer Info Systems.

• Basic Electronics / Specialization In Meteorological And Navigational Aids.