▪Responsible for overseeing a total annualized GMV exceeding $500+ M.▪Foster strong customer relationships, ensuring client satisfaction and retention through proactive engagement and personalized support.▪Collaborate closely with clients to understand their unique business needs and provide tailored solutions, resulting in increased customer adoption and usage of Dutchie's platform.▪Facilitate customer onboarding, establish achievable objectives, and address any support or project-related requirements.▪Collaborate cross-functionally with sales, product, and support teams to ensure seamless onboarding, implementation, and ongoing support for customers, driving high customer satisfaction and retention rates.▪Contribute to the growth of Dutchie's customer base by actively promoting upsell and cross-sell opportunities, effectively communicating the value and benefits of additional products and services.

▪ Provided leadership to the Patient Care team, aligning with GTI's mission, vision, goals, and objectives.▪Adhered to established sales and customer service policies, prioritizing customer satisfaction.▪Demonstrated comprehensive knowledge of all products and strains available, as well as industry-wide product information.▪Oversaw inventory levels, ensuring a diverse product selection, and collaborated with the General Manager on inventory management actions.▪Assisted patients and customers in selecting the most suitable products, offering insights on the varying effects of different cannabis consumption methods. Provided dosage recommendations and guidance for inexperienced patients.▪Maintained open and effective communication with upper management and colleagues.

▪Devised and executed effective strategies to optimize operational efficiency.▪Assisted in procurement and intake procedures.▪Created and implemented an inventory control system to ensure comprehensive product tracking.▪Restructured staffing and responsibilities to enhance productivity and streamline operations.▪Introduced a new delivery routing software to optimize organization and efficiency of delivery routes.

▪Ensured compliance and accurate inventory by cleaning up the Nevada Cannabis State Tracking system (Metrc).▪Redesigned facility using architecture design software to improve customer traffic, reduce wait times, enhance customer experience, and boost employee productivity.▪Revamped SOPs for Inventory, Safety, Sales, and Admin Personnel.▪Implemented streamlined POS software for seamless operations across Reception, Sales, Accounting, and Management.▪Developed predictive models and financial analyses for insights into operations and business plans.▪Collaborated on financial business plans and forecasts with ownership team.▪Managed dispensary POS and Inventory Management software, troubleshooting and meeting compliance needs.

▪Developed and executed effective strategies to enhance efficiency in cultivation processes.▪Oversaw various aspects of cultivation, including grow room lighting, climate control, cloning and propagation, soil and nutrient management, watering and irrigation, pest control, defoliation, and trimming.▪Supported sales efforts and maintained effective communication with local dispensary representatives to promote products.

▪Played a key role in the store development of Acres Cannabis dispensary and the architectural design of The Underground, the pioneering Marijuana Farmers Market.▪Provided guidance and leadership to dispensary staff, serving as a role model and resource on products, services, policies, procedures, and regulatory updates. Collaborated with executive management to ensure consistent and accurate communication.▪Managed all daily operations, including employee scheduling, vendor payments, retail cash handling, customer service inquiries, inventory control, production/packaging, and sales.

▪Acted as a liaison between the retail shop and clients, effectively addressing inquiries, complaints, and concernswhile customizing arrangements based on client requirements and leveraging knowledge of design principles and material properties.▪Conducted watering, cutting, conditioning, and cleaning of flowers, plants, and foliage for storage, ensuring a well- organized retail display in the showroom.▪Assisted with event and holiday preparations, including paperwork setup and teardown, as well as facilitated arrangements for charity donations and collaborations.▪Contributed to the development and successful opening of the Flora Couture Boutique in Summerlin, which has now flourished for five years.▪Led the IT department, efficiently troubleshooting issues and maintaining servers and other equipment as necessary.

▪Developed customized programs and nutrition plans for clients, delivering optimal results while deliveringexceptional customer service.▪Generated 40% of new clients through referrals.