Christopher Ng Email & Phone Number

Brighton, East Sussex, Gb

• Systems Engineer I working on the Identity and Access Management Team at Cision and Brandwatch.

Brighton, East Sussex, Gb

• Windows Systems Administrator responsible for managing Brandwatch’s Microsoft Entra ID and Intune environment along with providing support for our MacOS MDM environment in SimpleMDM• Created Windows device setup workflow, baseline config profiles for endpoint devices, and Powershell scripts modifying device settings to ensure a consistent user experience and compliance with Brandwatch’s Security policies• Lead project to migrate Windows devices from two separate instances of Intune into a single unified instance. Designed Powershell scripts utilizing Graph API and a migration package that ensured user profile data would be transferred over with minimal data loss and downtime while seamlessly enrolling the device into the new tenant• Set up NinjaRMM instance for better reporting, device monitoring, and script deployment to cover gaps not entirely fulfilled by Microsoft Intune.• Assisted IAM team with creating specific SAML and OIDC app integrations within Okta to enforce consolidated web app access from a centralized location as well as Single Sign-On• Managed user identities and mail accounts via Google Workspace and GAM

Santa Monica, Ca, Us

• Identified areas of slowdown in workflows for offboarding user accounts; designed streamlined solutions via PowerShell and Office 365 admin to ensure accounts were efficiently deprovisioned and disabled.• Collaborated with Client Engineering team for an assignment to test and set up process for deploying and managing user devices on Linux; Developed a script in Bash to auto-deploy agents for remote management.• Created documentation in Atlassian Wiki and Service Now for onboarding new hires joining the Disney Ad Sales department in order to provide a baseline for technicians and hiring managers to follow. • Delivered exceptional Tier-2 remote support to over 2000 employees across Hulu and Disney Streaming by remotely troubleshooting technical issues and provisioning necessary software to user accounts through Active Directory.

New York, Us

• Provided Tier-2 and Tier-3 IT onsite and remote support to over 200 faculty and staff members to troubleshoot and resolve hardware, software, network, and configuration issues within a multi-OS environment.• Improved computer imaging workflow by integrating USMT within Microsoft MDT to migrate user profiles during re-imaging processes, reducing time spent migrating data by approximately 30 minutes per profile.• Developed a Linux-based Asset Management server to manage and track departmental workstations, laptops, and equipment.• Utilized Active Directory to regularly deploy Group Policy and resolve user account issues.• Coordinated with multiple departments to migrate approximately 80 Foreign Language and Writing Center lab workstations from Windows 7 to Windows 10 using Ivanti Landesk and Powershell scripting.

• Provided technical support and troubleshooting for 20 End-Users’ desktop systems, including reviewing clients’ workstations for hardware failures and replacing parts as needed.• Purchased and built desktop workstations based on client needs and specifications.• Identified and implemented software upgrades, firewalls, and antivirus software for clients.

Us

Assisted physical therapists by performing clerical work (record keeping, making copies), providing necessary equipment, maintaining a clean working environment, and assisting with patients’ needs.

Stony Brook, Ny, Us

• Worked as a volunteer at Stony Brook Outpatient Physical Therapy• Assisted Physical Therapists by providing necessary equipment, preparing rooms, and performing clerical work such as filing/breaking down medical charts and answering and directing phone calls to appropriate staff.