Christopher Ng Email & Phone Number

Brighton, East Sussex, GB

• Systems Engineer I working on the Identity and Access Management Team at Cision and Brandwatch.

Brighton, East Sussex, GB

• Windows Systems Administrator responsible for managing Brandwatch’s Microsoft Entra ID and Intune environment along with providing support for our MacOS MDM environment in SimpleMDM
• Created Windows device setup workflow, baseline config profiles for endpoint devices, and Powershell scripts modifying device settings to ensure a consistent user experience and compliance with Brandwatch’s Security.
• Lead project to migrate Windows devices from two separate instances of Intune into a single unified instance. Designed Powershell scripts utilizing Graph API and a migration package that ensured user profile data would.
• Set up NinjaRMM instance for better reporting, device monitoring, and script deployment to cover gaps not entirely fulfilled by Microsoft Intune.
• Assisted IAM team with creating specific SAML and OIDC app integrations within Okta to enforce consolidated web app access from a centralized location as well as Single Sign-On
• Managed user identities and mail accounts via Google Workspace and GAM

Santa Monica, CA, US

• Identified areas of slowdown in workflows for offboarding user accounts; designed streamlined solutions via PowerShell and Office 365 admin to ensure accounts were efficiently deprovisioned and disabled.
• Collaborated with Client Engineering team for an assignment to test and set up process for deploying and managing user devices on Linux; Developed a script in Bash to auto-deploy agents for remote management.
• Created documentation in Atlassian Wiki and Service Now for onboarding new hires joining the Disney Ad Sales department in order to provide a baseline for technicians and hiring managers to follow.
• Delivered exceptional Tier-2 remote support to over 2000 employees across Hulu and Disney Streaming by remotely troubleshooting technical issues and provisioning necessary software to user accounts through Active.

New York, US

• Provided Tier-2 and Tier-3 IT onsite and remote support to over 200 faculty and staff members to troubleshoot and resolve hardware, software, network, and configuration issues within a multi-OS environment.
• Improved computer imaging workflow by integrating USMT within Microsoft MDT to migrate user profiles during re-imaging processes, reducing time spent migrating data by approximately 30 minutes per profile.
• Developed a Linux-based Asset Management server to manage and track departmental workstations, laptops, and equipment.
• Utilized Active Directory to regularly deploy Group Policy and resolve user account issues.
• Coordinated with multiple departments to migrate approximately 80 Foreign Language and Writing Center lab workstations from Windows 7 to Windows 10 using Ivanti Landesk and Powershell scripting.

• Provided technical support and troubleshooting for 20 End-Users’ desktop systems, including reviewing clients’ workstations for hardware failures and replacing parts as needed.
• Purchased and built desktop workstations based on client needs and specifications.
• Identified and implemented software upgrades, firewalls, and antivirus software for clients.

US

Assisted physical therapists by performing clerical work (record keeping, making copies), providing necessary equipment, maintaining a clean working environment, and assisting with patients’ needs.

Stony Brook, NY, US

• Worked as a volunteer at Stony Brook Outpatient Physical Therapy
• Assisted Physical Therapists by providing necessary equipment, preparing rooms, and performing clerical work such as filing/breaking down medical charts and answering and directing phone calls to appropriate staff.