Christopher Owens Email & Phone Number

Awarded and recognized by senior management for my leadership and contributions to the organizationScreen, interview, and assist with onboarding potential new employeesAssist with quarterly hiring/recruitment eventsImplement all pre-service onboarding and annual recertification trainingsProvide point of service trainings in a face to face setting and/or virtualMaintain required certification - Med Admin Trainer, CPR/First Aid instructor, Safety techniques, etcManage training compliance for all staffUtilize LMS system to provide trainings and record training transcriptsMaintain compliance of all staff for medication administration recertification.Oversee onboarding of leadership opportunity staff - interview, hire, supportCoordinate with internal and external departments to create monthly training calendarCertified investigator in Pennsylvania for reportable incidents

Bethlehem, Pa

Managed daily operations of seven group home serving over 15 adult-aged individualsSupervised a workforce of more than 45 staffMentored staff to facilitate professional development and improve quality of staffTrained new staff on policies, procedures and effective strategiesAssured that residential services meet the needs of service recipients in accord with best practicePreparedall county, state and federal reports pertaining to residential servicesDeveloped and implement individual support plansRecommended meaningful goals and track individual’s progressCompleted monthly and quarterly reviews for ISP’sReconciled household funds weeklyServed as liaison for external team members such as families and other agenciesMaintained an active internal communication flow with all management staff to insure comprehensive, coordinated operations and individual servicesDemonstrated fiscal accountability regarding the management and implementation of the department's budgetUtilized management software such as ADP Workforce Now and Enterprise E-Time

Supervised and managed caseload of 50 clients and staffIncreased company profits by introducing new clients to the services provided by SPIN via resource fairs and individual information sessionsDesigned services around individualized goals and objectivesQuickly resolved issues through communication with internal and external stakeholdersImproved quality of services by developing relevant and impactful training for staffCompleted weekly audits to ensure proper utilization of authorized servicesCreated weekly schedules that maximize service hours while ensuring consistency and qualityCreated culture of open communication with staff to encourage them to share their ideasConducted interviews for prospective employees and internal promotionsDeveloped system to streamline data sharing and accessibility within management team and staffCreated Excel spreadsheets to improve data analysis for programming decisions and intervention strategiesPromoted to assisting director in 2016

Bachelor Of Science (B.S.), Secondary Education And Teaching

Master Of Education (M.Ed.), Special Education And Teaching