Christopher Phan Email & Phone Number

Annandale, VA, US

• Provides prompt and efficient assistance to users via phone calls and ticketing system, adeptly diagnosing and resolving technical issues, with utilization of remote desktop control as deemed necessary.
• Facilitates the setup and configuration of laptops for new hires, as well as conducts upgrades for existing employees' devices as required.
• Administers and grants software license requests through MECM, Adobe Admin Console, and Office Admin Console.
• Configures mobile devices compliant with Mobile Device Management (MDM) standards for users through Azure Active Directory (AD).
• Initiates the creation of new user accounts utilizing Active Directory and conducts comprehensive IT orientation sessions for new employees.
• Utilizes Microsoft Endpoint Configuration Manager (MECM) to deploy applications via Software Center and ensures the timely deployment of monthly Windows patches to users' machines.

• Utilized Intune to deploy software either through the company application portal or directly onto requestors' machines.
• Wrote PowerShell scripts to ensure software is installed properly and quietly.
• Deployed scripts to virtual machines for testing and validation of their functionality.
• Established user or device groups within Intune and assigned them to the requested applications.
• Aided in the testing of operating system updates by installing and reimaging across multiple devices.
• Provided training and leadership to onboarded team members for project initiative.

Tysons Corner, Virginia, United States

• Audit 10+ self-guided internet articles per day, tracking issues in Excel, resulting in a better user experience.
• Resolved 10+ user issues a day by creating a ServiceNow ticket, sharing self-help guides and offering remote control assistance.
• Tracked blank ServiceNow tickets in Excel, to provide manager with information on how many tickets are going unfinished.
• Assisted other team members with issues they were unsure of how to solve.
• Managed, maintained, and created apps using Power Automate, SharePoint, and Microsoft Forms.
• Worked in PowerApps to create apps that were requested by other teams that helped with functionality and efficiency.

Annandale, Virginia, United States

• Delegated tasks to other workers, trained new workers, and answered 5-10 questions other workers did not know the answer to.
• Worked on the line helping serve 100-150 customers every six hours and answer any questions needed.
• Worked in the back to prepare 300-500 meals a day while also communicating with the front.

Arlington, Virginia, United States

• Worked as a cashier helping 10-30 customers every hour.
• Checked shelf stock every two hours and restocked when needed, also kept track of inventory.
• Greeted 10-30 customers as they walked in every hour and pointed them to the direction of whatever item they were looking for.