• Led the learning experience and content development strategy for a 3-week technical onboarding program designed to ramp 900+ newly hired Data Scientists and Engineers. • Improved year-over-year program performance by achieving a 94% learner favorability score. • Partnered with Instructional Designer to launched 7 virtual instructor led technical training courses and 6 eLearnings by recruiting 25 content owners and onboarding 40 new facilitators to support the content development and facilitation of the new training courses.• Developed and maintained strong partnerships with program sponsors and stakeholders by leading weekly, monthly, and quarterly meetings.

• Onboarded 10,000+ new managers in North America and Europe into Amazon Operations leadership roles by facilitating weekly 2-day virtual new-hire orientation trainings.• Created global facilitation rubric used to provide one on one performance coaching to 20+ new facilitators.• Partnered with Instructional Designers to create interactive virtual classrooms in Adobe Connect to continue onboarding a large influx of new hires during COVID-19.

• Facilitated a weekly 4-day onboarding program for 800+ business owners starting new delivery service businesses with Amazon Logistics – consistently delivering a Net Promotor Score of 95/100.• Increased learner engagement by using Adult Learning Theory to design and incorporate interactive activities that simulated real-life situations that business owners would encounter in the operation.• Implemented changes to program curriculum and content by soliciting feedback from senior leaders and analyzing data collected from weekly participant evaluations. • Measured knowledge retention, program completion, and learning application for 5 training programs across Amazon Logistics global operation by launching a global evaluation strategy that identified learning gaps and drove program enhancements.

• Program managed and facilitated a 5-course leadership development series that taught 500+ Amazon leaders how to use neuro-leadership and strengths-based coaching techniques to motivate and inspire employees. • Leveraged job descriptions and feedback from senior HR leaders across 5 countries in Europe to align business priorities with learning objectives and outcomes. • Maintained alignment with the business by regularly meeting and reviewing metrics with senior leaders and key stakeholders. • Delivered an average score of 4.7/5.0 for program relevance, 4.7/5.0 for program engagement, and 4.5/5.0 for learning adoption across 30+ learning events.

• Facilitated 15 learning events– totaling 60 days and approximately 600 hours of classroom facilitation. • Achieved a 4.8/5.0 average facilitator score across 4 separate learning events – surpassing the facilitator score goal of 4.0. • Increased training locations to meet 50% increase of new-hire volume by decentralizing training in Seattle, WA and identifying 6 regional learning hubs to host trainings simultaneously across North America.• Coached 10+ senior leaders to serve as guest facilitators by leading a 3-day in person Train-the-Trainer program that used teach-backs to provide leaders with facilitation practice and real performance feedback.

• Created and implemented a 4-week self-paced learning curriculum that provided managers hired off-cycle with proper onboarding and training in critical job functions. • Held quarterly focus groups with learners and managers 60 days post training to gather feedback for program improvements. • Paired 300+ employees with peer mentors by designing and rolling out a Target peer mentorship program.

• Facilitated 6-week and 5-week new-hire onboarding courses that trained over 350 Analysts and Managers in core job responsibilities and best practices. • Achieved 90% favorable facilitator rating for new-manager onboarding and summer intern training program

• Managed shipping and logistics, sales forecasting, garment approvals, and maximized global vendor relationships to help secure Target’s number one market share in the Ladies Swim Apparel business.• Collaborated with five of our largest Swim vendors to shift $10 million in product to increase Target’s ability to achieve maximum returns on our 2012 Neiman Marcus design partnership.• Managed over 700 product styles from development to retail markdown in one swim season, which was 65% higher than the average department.

• Successfully managed employees shift schedules, documentation, and overall performance to exceed service goals.• Effectively trained employees in proper job methods and behaviors to ensure safe and productive operational environments.