Christopher Robinson Email & Phone Number

United States

Seattle, Washington, United States

United States

• Led the learning experience and content development strategy for a 3-week technical onboarding program designed to ramp 900+ newly hired Data Scientists and Engineers.
• Improved year-over-year program performance by achieving a 94% learner favorability score.
• Partnered with Instructional Designer to launched 7 virtual instructor led technical training courses and 6 eLearnings by recruiting 25 content owners and onboarding 40 new facilitators to support the content.
• Developed and maintained strong partnerships with program sponsors and stakeholders by leading weekly, monthly, and quarterly meetings.

Seattle, Washington, United States

• Onboarded 10,000+ new managers in North America and Europe into Amazon Operations leadership roles by facilitating weekly 2-day virtual new-hire orientation trainings.
• Created global facilitation rubric used to provide one on one performance coaching to 20+ new facilitators.
• Partnered with Instructional Designers to create interactive virtual classrooms in Adobe Connect to continue onboarding a large influx of new hires during COVID-19.

Seattle, Washington

• Facilitated a weekly 4-day onboarding program for 800+ business owners starting new delivery service businesses with Amazon Logistics – consistently delivering a Net Promotor Score of 95/100.
• Increased learner engagement by using Adult Learning Theory to design and incorporate interactive activities that simulated real-life situations that business owners would encounter in the operation.
• Implemented changes to program curriculum and content by soliciting feedback from senior leaders and analyzing data collected from weekly participant evaluations.
• Measured knowledge retention, program completion, and learning application for 5 training programs across Amazon Logistics global operation by launching a global evaluation strategy that identified learning gaps and.

Luxembourg

• Program managed and facilitated a 5-course leadership development series that taught 500+ Amazon leaders how to use neuro-leadership and strengths-based coaching techniques to motivate and inspire employees.
• Leveraged job descriptions and feedback from senior HR leaders across 5 countries in Europe to align business priorities with learning objectives and outcomes.
• Maintained alignment with the business by regularly meeting and reviewing metrics with senior leaders and key stakeholders.
• Delivered an average score of 4.7/5.0 for program relevance, 4.7/5.0 for program engagement, and 4.5/5.0 for learning adoption across 30+ learning events.

Seattle, Washington, United States

• Facilitated 15 learning events– totaling 60 days and approximately 600 hours of classroom facilitation.
• Achieved a 4.8/5.0 average facilitator score across 4 separate learning events – surpassing the facilitator score goal of 4.0.
• Increased training locations to meet 50% increase of new-hire volume by decentralizing training in Seattle, WA and identifying 6 regional learning hubs to host trainings simultaneously across North America.
• Coached 10+ senior leaders to serve as guest facilitators by leading a 3-day in person Train-the-Trainer program that used teach-backs to provide leaders with facilitation practice and real performance feedback.

Minneapolis, Minnesota, United States

• Created and implemented a 4-week self-paced learning curriculum that provided managers hired off-cycle with proper onboarding and training in critical job functions.
• Held quarterly focus groups with learners and managers 60 days post training to gather feedback for program improvements.
• Paired 300+ employees with peer mentors by designing and rolling out a Target peer mentorship program.

Minneapolis, Minnesota, United States

• Facilitated 6-week and 5-week new-hire onboarding courses that trained over 350 Analysts and Managers in core job responsibilities and best practices.
• Achieved 90% favorable facilitator rating for new-manager onboarding and summer intern training program

Minneapolis, Minnesota, United States

• Managed shipping and logistics, sales forecasting, garment approvals, and maximized global vendor relationships to help secure Target’s number one market share in the Ladies Swim Apparel business.
• Collaborated with five of our largest Swim vendors to shift $10 million in product to increase Target’s ability to achieve maximum returns on our 2012 Neiman Marcus design partnership.
• Managed over 700 product styles from development to retail markdown in one swim season, which was 65% higher than the average department.

Eagan, MN

• Successfully managed employees shift schedules, documentation, and overall performance to exceed service goals.
• Effectively trained employees in proper job methods and behaviors to ensure safe and productive operational environments.

Bachelor'S Degree, Communications Studies

Associate'S Degree, Applied Science In Radio Broadcasting