Christopher Russo Email & Phone Number

Report trending issues to the developers.Update support agents on new or tending issues with the platform. Assist support agents with questions they have while they're troubleshooting with a customer.Keep internet documentation updated.

My primary responsibility is to answer phone calls and respond to customer e-mails about general or technical questions regards about the Wink platform. The customer service department uses ZenDesk to record customer contact, experience, and issue tracking.I handle tier I escalation calls which normally require advanced troubleshooting steps.I report new or trending customer experiencing or software bugs to our Senior Technicians. I've helped create and edit internal documentation about the WInk Platform.

Malta, New York

My primary responsibility was check-in or check-out guests. When checking-in I would educate the guest on the amenities that were available at this location. I would provide customer service and guest hospitality when a guest had a problem that needed to be addressed. I created small talk with guests to make them feel welcome during there stay.I would give suggestion about local events or restaurants.

Albany, New York

I assist with the rollout of their new computer system.I would educate end users on the changes they would encounter with their new system. I assist other IT agents with help desk tickets.