Christopher Russo Email & Phone Number

Report trending issues to the developers.Update support agents on new or tending issues with the platform. Assist support agents with questions they have while they're troubleshooting with a customer.Keep internet documentation updated.

My primary responsibility is to answer phone calls and respond to customer e-mails about general or technical questions regards about the Wink platform. The customer service department uses ZenDesk to record customer contact, experience, and issue tracking.I handle tier I escalation calls which normally require advanced troubleshooting steps.I report new.

Malta, New York

My primary responsibility was check-in or check-out guests. When checking-in I would educate the guest on the amenities that were available at this location. I would provide customer service and guest hospitality when a guest had a problem that needed to be addressed. I created small talk with guests to make them feel welcome during there stay.I would give.

Albany, New York

I assist with the rollout of their new computer system.I would educate end users on the changes they would encounter with their new system. I assist other IT agents with help desk tickets.