Christopher Ross Email & Phone Number

Boston, MA, US

Burlington, Massachusetts, United States

As a key advisor to Sales leadership and subject matter experts, I provide critical insights into margin and revenue impacts for complex, high-value deals. My timely and thorough financial analysis supports effective deal structuring and closure, creating robust business cases that benefit both Avid and its customers. I oversee deal reviews and support.

• Promoted from Senior Manager to Director, I oversaw Channel Sales Enablement and Pricing Operations while continuing my core responsibilities and driving strategic alignment. I worked closely with Channel, Finance, and.
• Developing and implementing a Partner Enablement Strategy that aligned with Avid’s business objectives, significantly enhancing program effectiveness.
• Delivering critical partner communications such as Channel Program Change Alerts, monthly ChannelCAST Webinars, and quarterly Channel Partner Office Hours to keep partners informed and engaged.

Burlington, MA

• I successfully implemented Avid’s Global Channel Partner Program across various partner tiers, ensuring consistent delivery and managing end-to-end onboarding processes, including application handling, agreement.
• Spearheading enhancements to Avid’s Partner Portal, which improved usability and partner experience.
• Leading program design changes and working closely with Partner Account Managers (PAMs) and partners.
• Resolving escalated channel conflicts and supporting complex partner sales issues.
• Collaborating with sales leadership to optimize partner engagement through tailored coverage models, quotas, and alignments for PAMs.

Cambridge, MA

• Building on my experience as a Senior Sales Operations Manager, I expanded my role to support new initiatives such as the Independent Software Vendor (ISV) Program and the Channel Program (Pilot). I collaborated with.
• Successfully implemented Pega’s Partner Program across various tiers and types within the Partner Ecosystem, ensuring seamless integration and operation.

Cambridge, MA

• I partnered with the VP and Senior Management of Global Alliances to align operational support with business strategy, ensuring systems met team needs. I engaged in quarterly planning reviews to assess alignment and.
• Overseeing the Partner Onboarding Process, from partner reviews to managing Master Alliance Agreements.
• Administering Partner Opportunity Registration and Teaming Agreement Processes to ensure compliance and smooth execution.

Franklin, MA

• As the theater lead for the Deal Registration Program in the Americas, I managed processes related to Sales Assistance Requests and Contract Management. I collaborated with teams in EMEA and APJ to implement global.
• Enhancing the visibility of Global Business Services within the Partner Support Center through strategic operations and communication.
• Leading a global team to ensure timely and high-quality process execution, consistently exceeding customer expectations.
• Building strong relationships with EMC’s Channel Partners, supporting Deal Registration, Pricing, and Contract Management.
• Recruiting, training, and retaining top talent to develop a robust and scalable department.

Franklin, MA

- Oversee credit and collection activity to insure cash goals and over 60 day targets are met or exceeded.- Develop solid relationships with major customers and other departments. - Provide solutions to maximize departmental performance and intradepartmental communication and cooperation.- Hire, train, and retain the best employees to build and maintain a.

Hopkinton, MA

- Operate on-site within EMC’s Credit and Collections Department as an EMC Credit and Collections Analyst and Supervisor- Resolve billing problems independently to ensure goals and objectives are met.- Develop positive working relationships with customers and other departments- Reconcile customer accounts, prepare written requests, manual invoices and.

Boston, MA

- Manage day-to-day operations for Dalbar’s WebMonitor product.- Redesigned an evaluation system to improve upon efficiency, and accuracy of the research.- Co-Author Quarterly Rankings and Trending Reports.- Observe, identify, and report weekly changes in content and function found on Web sites within the financial services industry.- Perform in depth.