Christopher Sinclair Email & Phone Number

Bmo Financial Group

Sitting directly on Trading Floor supporting Foreign Exchange, Primary Dealer, Leverage Finance, GKST Canadian Fixed Income°Market Data Application: Bloomberg, Reuters 3000, Reuters Eikon, Trade Web, Broker Tec, Espeed, Barclays, Perbon, Thompson One, Fenics, Risk Val, FX Stream, FX Quotes, CME EOS Trader, Autobahn, 360T, Order Watch, Volbroker, Helix, Wall Street 5.0°Backup Contingency Plan for multiple financial groups with an array of applicationsTrader workstation builds, troubleshooting, °security patching°Market Data deployment, installation and configuration°Lead support for Equity Research, Finance, Human Resource, Compliance °Provide user account administration for Bank of Montreal and their entities; including but, not limitedto Cable and Communication. °Responsible for the creation, modification, transfer, and deletion of accounts for end users in Active Directory Services Windows 2003 Server environments. °Responsible for troubleshooting end user account related issues.°Follow through with creation of Citrix VPN accounts; deploy Blackberry, Desktop, and Fob Key RSA Tokens.°Remotely assist customers with configuring Juniper VPN client°Responsible for administration and troubleshooting of end user related issues for an array of proprietary applications.°Support and administrate BES accounts; create, reset, and delete BES accounts. °Responsible for remotely locking and deleting confidential data from lost Blackberry devices.°Coordinate corporate moves of desktops, laptops, printers, telecommunication devices, and other network peripherals. °Responsible for end user server moves and policy updates.°Apply group policies according to corporate designation.

Provided First and Second Level Technical Support for Gerard Klauer Madison and their entities. Provided in depth customer relationship to retain and increase customer satisfaction. Responsibilities included troubleshooting and array of desktop, network, telecommunication, and application issues via phone and remote support.Accurately logging all Help Desk interactions, redirecting problems to appropriate resources, identifying and escalating situations that required urgent assistance; utilizing Remedy tracking/ticketing tool.Responsible for troubleshooting end user Active Directory accounts and related login issues.Researched questions using available resources and stayed current with system information, changes, and updates

Brooklyn, New York

Provided professional representation for the User Support Group in the Information Services Technologies Department, maintaining quality and efficient technical support for computer hardware, software and network components for Board of Education users.Provided a detailed documentation of all phone and in field desktop support problems using TRACK IT Service and SupportManagement call ticketing software.Provided software and hardware support and inquiries via phone, in person, or remotely for Microsoft Office Suite, Symantec Antivirus, Windows 98, Macintosh OS 6.0.8Provided network and telecommunication support connectivity, tone, and monitor network traffic.Provided technical support and training to faculty, staff, and students on a variety of computing, media, and hardware/software, and network issues through phone support, remotely, walk-ins, and email requestCreated and managed accounts using OU templates.Tracked and monitor problems via Track it to insure timely resolution.