Customer Support Professional
Colorado, United States
Managed client and concierge questions while ensuring privacy was confidential. Developed and executed marketing strategies that leveraged our opportunities and interactions to encourage our product to consumers. Troubleshooted basic networking problems for clients such as VPNs, cache clearing, password resets, IOS settings, account creations, and WiFi settings. Delivered high quality customer satisfaction that adhered to call center metric expectations. Protected and managed over thousands of clients personal and sensitive information such as CCs, home address, phone numbers, and emails.