The job description for each role is dependent on what the client wants. I will sign up for a job offer that I want to be apart of, take the training and complete the amount of days the client is asking for.

I am currently taking the 5 course Google IT Support Professional Certificate to further my education and start a new career path.

Professional customer support with inbound and outbound call/emails. Managed and maintained clients accounts. Enrolled members to Medicaid health plans. Created follow-ups and scheduled appointments for our clients. Adapted to new scripts and call flows weekly. Collected and provided a secure and safe environment with highly confidential information. Maintained high-volume calls producing exceptional quality results while adhering to all call metric expectations. . Proficient in services such as SalesForce, Slack, Microsoft Teams, and Google Apps. Participated in regular training to stay current on industry best practices and trends.

Managed client and concierge questions while ensuring privacy was confidential. Developed and executed marketing strategies that leveraged our opportunities and interactions to encourage our product to consumers. Troubleshooted basic networking problems for clients such as VPNs, cache clearing, password resets, IOS settings, account creations, and WiFi settings. Delivered high quality customer satisfaction that adhered to call center metric expectations. Protected and managed over thousands of clients personal and sensitive information such as CCs, home address, phone numbers, and emails.

Ensured clients information was secured and protected. Converted data into spreadsheets or a format for clients to have a clear and better understanding of the information they needed. Enhanced customer satisfaction by maintaining a clean and organized work space. Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.