Warehouse Operations And Systems Manager
Brooklyn, New York, United States
Oversaw the movement of goods into and out of the warehouse, including inspection and freight management procedures to ensure consistent inventory supply. Built and cultivated relationships with domestic and international shippers. Owned the freight management and international shipment processes. Supervised packaging, shipping, and delivery of sales orders from warehouse to partners via UPS and white glove freight forwarder. Assured warehouse conditions were in line with updated health and safety measures.• Championed warehouse relocation, integrating space into a larger, automated facility. • Drafted and launched processes to increase business efficiency.• Created weekly service return audit system resulting in a $30k gain• Developed monthly repair system resulting in $21k of cost savings in the first quarter• Mitigated item balance inaccuracies by researching cause, corrected the causes, and implemented improved process. • Enriched system capabilities, acting as in-house inventory system expert and main point-of-contact to developers. • Rebuilt the new device order inspection process streamlining warehouse delivery from manufacturers.• Worked with manufacturers to develop clearer inventory systems and easier purchase order workflows. • Filed and followed up on payment of claims with shipping companies and 3PL warehouse.• Monitored inventory, receiving, and orders of all consumables out of 3PL warehouse.• Established and maintained high performing CSAT scores, responding to partner support cases and monitoring fulfillment team’s support efficiency.• Led, managed, coached, and recruited a fulfillment team with improved capabilities.• Developed warehouse workflow between fulfillment and technician teams to ensure returns, repairs, inventory, and shipments were synchronized. • Created and trained on Standard Operating Procedures (SOPs) ensuring proper uploading to internal knowledge share platform.
