Store Manager

•Greet customers in an appropriate and timely manner•Create a satisfying buying experience for the customer•Identify the customer’s needs and inform them of suitable wireless products and services. Sell the AT&T array of products and services to customers through defined sales process•Meet or exceed sales performance goals on a daily/monthly basis. Generate leads through follow-up calls and outbound traffic generation events, including thank you cards, and phone calls to customers to ensure satisfaction. This also includes generating sales opportunities outside the confines of the store with activities and events.•Handle all administrative aspects of the sale including paperwork and payments. Provide customer assistance with payment, billing questions and customer care concerns.•Fills out contract forms, determines charges for service requested, collects deposits, prepares change of address records, and issues discontinuance orders.•Participate in customer retention efforts•Ensure that the store is presentable to customers at all times. Stocks shelves, counters, or tables with merchandise. Sets up advertising displays or arranges merchandise on counters or tables to promote sales. Stamps, marks, or tags price on merchandise.•Keeps record of sales, prepares inventory of stock, and orders merchandise.•Monitor and evaluate the activities and products of the competition.•Understand all company policies, procedures and specific company objectives and goals

-Project Coach Service Chat Opelika , Alabama 2007-2014• Service Chat coach of the month 14 different timesSelected to travel to help open up service chat department in Evans, COMajor focus on Net Promoter Score and Entire Rep Performance which are statistics that show how the customer rate us as agents and the client.• Created “Roadmap for Success” which was a HOW TO guide on how to increase Entire Rep Performance and Net Promoter Score in each chat. This “roadmap” was used by several project coaches and was a proven success.Conducted daily coaching session with team memebers to raise Kpi scores and build rapport with agents. In charge of over 300+ agents on a given day.