Christopher Smith Email & Phone Number

Aurora, Co, Us

18420 E Silver Creek Ave Bldg 390 Ms68 Buckley Afb Co 80011

Assists in the management of Air Force total force personnel life cycle service delivery for members of the reserve of the Air Force, former members, and eligible family members. Determines customer requirements and assists customers by recognizing and analyzing trends and providing instruction and orientation services. Participates in special initiatives, studies, and project, and provides customer technical assistance and support. Prepares written correspondence and oral delivery tools… Show more Assists in the management of Air Force total force personnel life cycle service delivery for members of the reserve of the Air Force, former members, and eligible family members. Determines customer requirements and assists customers by recognizing and analyzing trends and providing instruction and orientation services. Participates in special initiatives, studies, and project, and provides customer technical assistance and support. Prepares written correspondence and oral delivery tools. Writes a variety of materials to include items for newsletters, instructional material, status reports, briefing scripts, or memoranda suggesting management strategies. Show less

18420 E. Silver Creek Ave, Bldg 390, Ms68 Buckley Afb Co 80011

Provide customer service to military members by answering telephone and written inquiries in a courteous, understandable and technical manner. Create and respond to customer requests in the Right Now Technology (RNT) system as well as, remedy, telephone, email, fax and Case Management System (CMS). Each case/inquiry is handled within a timely manner established by the supervisor. Ensure proper handling of sensitive cases and inquires by thoroughly screening military members’… Show more Provide customer service to military members by answering telephone and written inquiries in a courteous, understandable and technical manner. Create and respond to customer requests in the Right Now Technology (RNT) system as well as, remedy, telephone, email, fax and Case Management System (CMS). Each case/inquiry is handled within a timely manner established by the supervisor. Ensure proper handling of sensitive cases and inquires by thoroughly screening military members’ personnel record by correcting pay dates, Total Federal Commission Service Date (TFCSD), Total Years Service Date (TYSD), Total Enlisted Military Service Date (TEMSD), Date Initial Entry Reserve Forces (DIERF), and Date Initial Entry Uniformed Services (DIEUS) that have been erroneously updated into the system.Verify, correct, and update numerous members request in the Military Personnel Data System (MilPDS) for various data items to ensure proper career credit and accurate accounting of members for the users of our reserve, resource; documenting transfers of members within the Individual Ready Reserve (IRR) and Standby Reserve. Perform other duties as assigned directed by supervisor.Independently and meticulously research public laws, Air Force Instructions (AFI), Department of Defense Directives, and Pay manuals to make fair, consistent, and accurate decisions within predetermined deadlines.Ensure proper decisions are made in regards to publishing members orders and certify that distributions of such orders are accurate. Perform record audits of members personnel folders to confirm information within folder is accurate. Show less

Greater Denver Area

I handle calls, emails, and inquiries for customers. Which include anything from reservation sales and providing roadside assistance, to finding a replacement car for one of our insurance customers.

Greater Denver Area

I was responsible for handling inbound calls from external and internal customers seeking technical support. The types of technical products that we support are both hardware and software related and vary from client to client. We fully train all of our employees in house to handle each type of call. While on the job, expect to use the latest technology in call center equipment, as well as have access to an endless array of high tech tools, applications and computer based… Show more I was responsible for handling inbound calls from external and internal customers seeking technical support. The types of technical products that we support are both hardware and software related and vary from client to client. We fully train all of our employees in house to handle each type of call. While on the job, expect to use the latest technology in call center equipment, as well as have access to an endless array of high tech tools, applications and computer based training programs.Dazzle our customers with your keen technical trouble-shooting ability, top-shelf problem solving skills, and your excellent customer service attitude.Responsible for providing the first-line of post-sales telephone technical support of hardware, systems, sub-systems and/or applications for customers and/or employees. Answers basic questions about installation, operation, configuration, customization, and usage of assigned products. Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures. Escalates complex problems to the Remote Support Engineering staff or Field Engineering. Typically provides technical support for internal and external customers. Escalates complex problems to higher level of expertise within organization. Show less

Denver,Colorado

Sets up and operates an automatically controlled rotary camera and accessory equipment for the purpose of microfilming documents. Loads film into camera and removes film following exposure. Reports errors in sequence of material to be microfilmed to supervisor. Serves as a computer assistant in a functional area providing a service and processing link with the organization's computer processing capabilities through a remote terminal. In addition to the remote… Show more Sets up and operates an automatically controlled rotary camera and accessory equipment for the purpose of microfilming documents. Loads film into camera and removes film following exposure. Reports errors in sequence of material to be microfilmed to supervisor. Serves as a computer assistant in a functional area providing a service and processing link with the organization's computer processing capabilities through a remote terminal. In addition to the remote terminal, the work station includes computer linked card reader, line printer and a teletypewriter and, off-line peripheral equipment such as card punch, paper decollator, forms burster, card sorters, collators, reproducers and interpreters.The duties of which I perform or supervise clerical, assistant, or technician work for which no other series is appropriate. The work requires a knowledge of the procedures and technique involved in carrying out the work of an organization and involves application of procedures and practices within the framework of established guidelines. Show less

Greater Denver Area

They include a variety of tasks in the processing of the documents required to complete atransaction when this involves checking documents for form, completeness, proper routing, sequence or filing and similar matters.The following tasks are illustrative. In connection with the assignment, enlistment, reenlistment,promotion, separation, retirement, order preparation or other processing or recordkeeping actions for officer or enlisted personnel.

Diploma, General Studies

Associate Of Applied Science Degrees