Christopher Smith Email & Phone Number

Dickinson, Tx, Us

Deer Park, Texas, United States

Expansion of duties and its responsivities from previous role. Lead four teams, Project Management (Energy), Solutions Integration, Built and Test (North America) and Project Engineering of highly technical and qualified people. The group is responsible for the execution of revenue generating and internal capital projects. • As an additional duty, holds the position of Ethics Advisor. I have been active in this role for over two years. This role is intended to provide a first line of reporting and investigation for a successful “valued based” ethics program.• Has an in-depth understanding of both PeopleSoft and Siebel tools (DBMS).• Developed reporting tools for tracking projects and ensure the proper on time delivery success of the team.• In depth knowledge of project risk and mitigating potential impact related to risk; to include understanding of contract language and liability.• Facilitates the Solutions Integration group in reviewing RFP and RFI business that contain the proper terms and revenue to mutually benefit both the company and the customer scope/specifications.• Culture change leader for collection of DSO on contracts with outstanding balances in difficult regional locations.

Houston, Texas

Lead a team of 13 Project Managers and 6 Project Coordinators responsible for delivering communications for Energy customers. Responsible to track and report to Senior and Executive Level Management on the 187 current projects with an average of 37 new projects coming in per month generating revenue exceeding $120 million annually using various reporting tools and metrics. Continually developing policies, procedures, and strategies that provide efficiencies, enabling the company to meet its objectives while closely working with regional counterparts to ensure consistency. Other responsibilities include furthering personnel development, HSE, and Quality initiatives in line with company integration efforts. • Responsible for contract review and distribution of all projects by the Project Managers and Project Coordinators within the group.• Responsible for reviewing project pipeline and provide forecast to appropriate groups for resource management• Responsible for reviewing project pipeline and provide forecast to appropriate groups for resource management• Develop new or improve existing processes to improve project handoff and communication among other groups• With issues in project related equipment being depleted to projects, I have been key in doing away with the priority list for Global Warehouse, we have also done away with partial picks and now receive all equipment at 100% pick, doing away with the constant waste of the Project Managers making multiple trips to the warehouse for one project. • Worked with the Global Supply Chain to also do away with the waste areas of multiple inventory processes to determine that all hardware has been delivered. This has been narrowed to twice from four times with the first being when equipment is received by the Build and Test Teams and then when handed over to logistics.

Houston, Texas

The Service Delivery Manager ensures that the company they work for satisfies defined customers' needs. I work at various levels, from head office to the front end of the business. I help to develop customer service policies for entire organizations, handling face-to-face enquiries from customers. My main goal is to provide excellent customer service. My roles covers a range of tasks, including customer care manager, corporate services manager, relationship manager and provide post-sales service management to customers whose annual revenue ranged from $400k to $3.6 million. • Providing help and advice to customers, using the organization’s products or services.• Service delivery assurance.• Review jobs, service tickets, rental, and lease invoices for accuracy and timely processing.• Communicating courteously with customers by telephone, email, and face to face.• Investigating and solving customers’ problems (these may be more complex or long-standing problems that have been passed over by customer service assistants).• Handling and reporting customer complaints or any crises.• Validating/approving refunds or compensation to customers.• Keeping accurate records of discussions or correspondence with customers.• Producing written information/updates for customers.• Reviewing and analyzing internal and customer facing reports.• Visiting customers to provide a one-on-one service.• Developing customer service policies and standards for the organization or department.• Meeting with other managers to discuss possible improvements to customer service provided.• Learning about the organization’s products or services and keeping up to date with any changes.• Understanding the customers daily and long term needs and adapting to accommodate these.

4400 S. Sam Houston Pkwy E., Houston, Tx 77048

Houston, Texas Area

The Global Connectivity Group provides data and voice solutions across a terrestrial and satellite infrastructure. My role was to provide post-sales account management to customers whose annual revenue ranged from $400k to $3.6 million. • Worked directly with Marketing and Sales departments in response to customer RFP’s, including information gathering from prospective clients, and supplying technical data• Oversaw all new projects during start up through implementation phases, as well as directing requested changes to existing services• Provided technical sales support in WAN networking and satellite technologies, assisted in proposal development• Managed monthly recurring billing • Conducted scheduled service quality meetings and produced reports outlining progress and areas of opportunity• Developed KPI reports, by means of tools (SatManage) and manual calculations, that were measured against client SLA’s to ensure contractual agreements were met

Houston, Texas Area

I was responsible for the day to day management of employees, over 150 global servers of various operating systems, all monitoring tools applications and Corporate DNS/BIND services. We were required to maintain an SLA for all servers of 98.5% availability.• Manage a group of three to four employees that maintain approximately one hundred and five servers globally for various operating systems.• Manage a group of three employees who engineer and maintain Network Monitoring Systems, to include CA Spectrum and HP OVO.• Maintain daily/weekly backups for approximately one hundred seventy local devices using Legato.• On call 24/7, 365 days a year• Maintain vendor contracts and all ordering of new equipment• Participate in developing new services and their service descriptions• Assist in the management and completion of new customer projects and server build out.• Responsible for team’s budget and financials• Participate in Change Management process utilizing the Remedy Action Request System• Responsible for maintaining Quality and Process documentation for maintaining ISO 2001 certification