Christopher Smith Email & Phone Number

Chelmsford, Gb

London, United Kingdom

• Working in a team of 6 supporting 1000 customers in the London head office• Providing 2nd line desk side/telephone assistance• Working with colleagues and other IT teams to achieve call resolution ensuring customers are kept informed of the status of their call at all times.• Taking part in the urgent contact rota, being first point of contact for urgent calls from the Service Desk and assisting customers in a timely fashion• Assisting with office wide departmental moves• Utilising the Infra call logging system. Regularly updating calls and monitoring colleagues calls• Making the most of Infra's knowledge bank to gain information/guides including creating entries to assist colleagues• Supporting various hardware including Dell/HP desktops and laptops, peripheries, mobile devices, routers and 3G dongles• Installing, configuring and troubleshooting software including but not limited to Microsoft Office 2010, Filesite, Bighand, Carpe Diem, Citrix, PDF Compare Docs, Webex.• Use remote resolution methodologies such as SCCM to apply software upgrades, system changes and amendments as provided by other IT teams in accordance with Change Control procedures• Installing, configuring and supporting the VOIP telephones using call manager 11• Configure and support Microsoft Lumia devices utilising the MDM. Previously the firm was using Blackberrys and the BES.• Configure and support iPad's and iPhones • Supporting customers working remotely using Citrix, and VPN• Support Ricoh MFD's and MPC5000 scanning devices• Provide off-site support where necessary, particularly for large scale events such as our annual Partner's conference• Utilising Active Directory to: delete items, adding users to groups, unlocking accounts, changing passwords, moving users and items to different containers• Using the Microsoft Exchange Management Console to move accounts to different containers and change settings• Server patching

London, United Kingdom

Responsibility for the management & support of the firm’s Audio Visual Service provision:• Customer liaison and co-ordination of audio visual (AV) presentation, videoconferencing (VC), teleconferencing, sound systems, lighting and IT training room requirements• Room set-up support• Setup, use and demonstration of equipment in meeting rooms including but not exclusive to; data/LCD projection, sound systems, integrated control systems, VC dial ups, notebook pc/MS Powerpoint (including adding graphics, sound and movie clips), Apple Mac and software, still and video cameras)• Running of live seminars and events in the auditorium which holds 150 people. This involved setting up and demonstrating multiple systems often at the same time. These were 2 x PCs and 2 x laptops, Videoconferencing, WebEx, filming and up to 8 microphones . • Equipment support and preventative maintenance of equipment and reporting of failed equipment• Management of equipment booking using the firm's standard procedures• Hardware Ordering in accordance with the firm's policies.• Filming, editing and uploading of live events and IPVCR recordings.

Bachelor Of Arts - Ba, History, 2:1

Activities and Societies: N/A - Correspondence CourseAchieved through part time study over six years

Education record